Blairsville Galaxy Bowling — Local services in Hayesville

HORRIBLE Birthday Experience

I reserved a room at Galaxy Bowling for my daughter’s 10 birthday. The overall experience couldn’t have been worse. Upon arriving at the bowling alley for the party, I was told our room was still getting ready. However, after a few minutes, I was told that the previous guests still weren’t done. I really don’t understand this, because we were told each party gets the room for an hour and half. Did they not space the parties apart???? So, we were moved to the arcade room, where there is absolutely NO privacy - other bowlers were constantly coming in and out, playing games and using the restroom. Also, the kids are now crying to play every game in the room. SO not what I intended.

Also, the party package here that I purchased here is supposed to include decorations. On the phone I was told there would be streamers and all sorts of decor. The one and only decoration we received was a green tablecloth. That was it. No balloons or anything. When the pizza was finally brought out, it was not even close to being hot, and was basically identical to a frozen pizza. After finishing eating, we were ready to start the bowling part of the party. However, no lanes were even open for us. I had asked the lady at the counter earlier if she could hold just one alley for us (after all, we are a reserved, paying party), and she told me she would “lose revenue” if she held one for us. After FINALLY getting moved around several times, we obtained a lane. However, when my daughter and her friends went to the counter to get their shoes, the staff was SO incredibly rude that they almost made her cry.

As I mentioned earlier, the experience simply couldn’t have been worse. Even after all of this, I was not even offered the slightest discount. It was a very stressful experience, and I have never felt so cheated in my entire life. I can promise that I (along with all of the birthday guests and their families) will ever visit this bowling alley again. Despite getting ripped off, the worse part was probably that the party wasn't what my daughter was promised by the staff, which was extremely upsetting. What was supposed to be a special day was turned into a...

If I could leave no stars I would. We have been here before and always had a great experience, until today. We decided to come here to celebrate my two teenage boys and their friend graduating today. There was a family beside us (mom and two small kids) that ended up getting their ball stuck. Nothing was done after about 13 minutes of waiting for some assistance, so my kid’s friend decided to take it upon himself to carefully walk halfway in between the gutters where the employees normally walk to retrieve the ball and help this mom and two small kids next to us. Then all of a sudden a woman named DEE who is the owner here came up to us and started screaming at us saying, “IF I SEE THIS HAPPEN AGAIN YALL WILL BE FORCED TO LEAVE!!! WE ARE NOT INSURED FOR THAT!!” She literally screamed it and it got quiet and everyone was like, “what the hell”. Anyways, we decided to finish our game anyway and probably won’t be back for a long time or at least until they have more professional and friendly people running this place. 0/10 Go to the casino in Murphy if you want to bowl. So much better than...

I have been going to Galaxy Bowling for over 10 years, my husband longer than that. We have never had an issue until today. We both have our own shoes and bowling balls. When we went to pay, we were charged for shoe rental. After realizing we were over charged, my husband told the woman behind the counter we brought our own shoes. She became VERY rude with us informing us we should have told her before she rung us up. We told her we mentioned it when we came in and didn't think to mention it again because we are ALWAYS asked. She became even snottier with us and had NO intention us refunding us until the owner walked up. She then shoved the money at my husband and told him, "HERE is your refund for the shoes. Next time, say something before I ring you up." We will not...