Wayfair — Local services in Hazelwood

Very poor and unprofessional service! I received a notification to confirm delivery on June 3rd between noon-4p and was confirmed in advance. I received notification this morning that the order was confirmed for delivery and was 13 stops away. Then I received an update stating the order was delayed. When I called to inquire I was told the reason was because there was no space in the truck. We scheduled and confirmed this order in advance so there should’ve been appropriate arrangements made. I spoke with Brittany and Annette the supervisor who mentioned that the delivery date agreed on could not be honored nor was there any compensation for not rendering the service paid for. This has been an...

Bought from them a few years back! I paid for the in home installation but for some reason the installer was inside the package and kinda young. Not to mention they couldn't even speak English!!! Only thing they knew how to say was I wanna go home and kept crying. I paid $9k extra for the install service to add insult to injury when I called customer service they sent out some very rugged and mean men to take the install back. Apparently they couldn't drive either (guess that's why they got shipped with the package) and they didn't even finish the install or...

Horrible company. I was a victim of identity theft. So my old emails and bank account or closed. I tried explaining this to Wayfair, but without this information they can’t pull up my account. Which sucks cause I can’t use my warranty for furniture I purchased from them. They can’t use my name or address....