Kim's Creations Flowers — Local services in Heartland

KIMS CREATIONS FLOWERS GIFTS AND MORE: Do not order from this company. I put in an order for flowers on Mother’s Day (sun). Then realized they are closed on that day, and wouldn’t be delivered til monday. That wasn’t going to work for me, so I quickly called and left a voicemail to cancel the order. The next morning I continued to call, left multiple voicemails, and even sent an email to verify my order being cancelled. Kim did not contact me until almost 4 pm to let me know that they’re closed on Sundays (which I already knew, which is why I tried to cancel). And that the flowers were delivered, even though I tried to get in contact with her multiple times 24 hours before that delivery to cancel the order and get a refund for the $120 I paid. She said in order to get a refund, I’d have to return the flowers (that we didn’t want in the first place). Unfortunately we couldn’t due to me being at work. Poor business practice, she cheated me out of money. I hope she feels good taking money from new parents just getting on their feet. I don’t recommend going here...

What was delivered was not what was shown on the website. The website didn't offer any specific details so I called the shop and was told the wagon would be 15 or 16 inches tall and 16 inches long. She didn't specify that she was including the length of the handle otherwise the wagon itself is pretty small. The bouquet looked a lot bigger and fuller in the picture online however in person it is tiny and definitely expensive ($84.99) for how many flowers are actually in the bouquet and it's size in general, again not what was shown online. I gave them a 1 star because it was delivered to the correct address on time however she charged a $14 delivery fee even though it was local. I assumed it was an up charge because in my mind the bouquet was going to be very large otherwise I wouldn't have ordered from here had I known what I was actually sending to my friend who just had a baby. We will never be using...

I got married in October and used Kim's Creations for my flowers and she did a wonderful job! She was always available to meet and discuss colors and different arrangements. She is super friendly and easy to work with.

She also went above and beyond with coming out to the venue and setting up everything. I had her do arrangements for the end of each pew, larger ones at the front, all the bridesmaids bouquets were set in pretty little vaces on each vanity of the fitting room and Kim made the cutest little flower halo for my flower girl. She also went around and put flowers on each table in the reception area and on my cake. I didn't have to worry about a thing!

She does not skimp on the amount of flowers, everything is beautiful and full. Overall she does an amazing job and gives you a lot of bang for your buck. I would recommend her to anyone who is searching...