Crafted Aesthetics — Local services in Helena

I recently went to crafted to get a hydro facial and Derma planing. Though originally the experience seemed good, once I looked in the mirror afterwards I quickly realized that there was many places on my face that were missed on the derma planing. This was my first time going to crafted, but not my first time at a spa to receive these kinds of treatments. Though i don’t expect perfection, when I’m paying $230-240 each for these basic procedures, I do expect to not have 30% of my face with missed spots (derma planing). The TRULY terrible part of this experience was how my wife was treated. She has been a long time client of crafted and routinely goes in for mixed services. She has been going to crafted since they opened years ago. When we were about to leave this last time she had politely asked for the beautician to touch up a spot she missed with the derma planing, which she did. When we got home in better lighting, she had realized that the beautician missed many spots on her face, and called into a manager to ask for a partial refund/credit. The manager (Hailey) was extremely condescending and rude to my wife. She mentioned that “crafted isn’t for you” “you’re a liability” “good luck with your skin care” “you need to find a new provider”. This conversation (which I was listening to on speaker) was extremely unprofessional. My wife merely called in with a complaint about the services, and was giving feedback on her most recent experience. Hailey was personally insulting in this phone call. What a great manager….

Though crafted is no longer for us, it’s ideal clientele are: -Customers who accept low standards of care -Customers who don’t give feedback on poor quality services

I rarely write reviews of a negative nature, though this experience in Helena was truly mortifying. I pray you never experience such poor quality management resolution and...

This place used to be such a nice place to come to. The owner katie and her side kick Hailey are nothing but bullies. They belittle you. When you call to ask a question the first time they are so nice and friendly. They throw in if you have anymore questions or concerns reach out. The next time you call, to ask a question or give feedback on a service performed. They tell you you're a liability and that crafted isn't for you. After dumping tons of money into this company for services provided. They tell you as a long standing customer that you need to find a new provider. I always used to tell everyone I knew to go to crafted. Now I will be telling everyone to stay away. Especially in such a small town. Word travels fast. I've supported this business since day one of opening. It's sad to see a business like this going down the wrong road. I'll be taking my skin care somewhere more deserving with better people skills and...

I am so thankful that I took the leap and got on the road to my best skin ever with Crafted Aesthetics. Of all of the things to love about this place, what I love the most is that it is an “all skin types welcome” business. Whether you are struggling with acne, fine lines, dark spots, dullness- you name it, the girls have the abundant knowledge to address your concerns. I feel that many places follow a script and a step-by-step routine, which is not always helpful when you have specific concerns. At Crafted Aesthetics you will have someone who takes her time, goes off script, and addresses all of your skincare needs (even the ones you didn’t know about!). If you have been following their page for awhile and are wondering if it is really worth it, trust me and the many others who have first-hand experience and take the leap! You...