Simplicity Sofas — Local services in High Point

I purchased a $4000 sleeper sofa for my daughter's home to use when I sleep there. First off, it was charged to my credit card at time of order, but not delivered until about 6 weeks later which was annoying - it seems like it shouldn't have been charged until it was shipped. I ordered from this company solely because the sofa sleeper had to go up a narrow stairwell, so it would arrive disassembled and then be assembled after delivery into the appropriate space. This would allow for a sleeper sofa of this size to be delivered without damage. When it was delivered to my daughter's home, she was confused because she said it came fully assembled and they had EXTREME difficulty getting it up the stairs. She showed the delivery men the damage done to the stairwell. They acknowledged it and asked her to sign for delivery. I immediately took pictures and contacted Jeff Frank. He told me to get an estimate for damage repair/repainting. It came to $200. Then he kept trying to make ME deal with the delivery people when I had no contract with them. They never contacted me anyway when he said they would. I asked Jeff Frank just to credit my charge card for $200 for this $4000 purchase and he should deal with the delivery people. He then denied my request and emailed me the delivery slip showing my daughter signed indicating there was no damage. She had not read it carefully and the delivery men did not explain what she was signing. She just thought she was signing to acknowledge delivery had been made as is frequently the case when products are delivered. Jeff Frank said the delivery company said the damage was previously there. She had just moved in and everything was freshly painted - that is why this was so upsetting and why I specifically ordered from this company to avoid damage. You would think a company that brags about their customer service would believe the customer and give a $200 credit for a $4000 purchase. That is not an unreasonable request. It didn't seem to bother Jeff Frank that they delivered it fully assembled up a narrow stairwell - what did they think would happen? SO disappointing. Extreme customer service -...

I received my sofa and chairs after waiting a month -- because of hurricane Florence -- for their delivery. The furniture was more than worth the wait. It arrived in excellent condition and was everything I had learned to expect from Simplicity Sofas. I had already received a sleep sofa and ottoman which were handsomely crafted and upholstered. The sofa and chairs were equally well-constructed and upholstered, the sofa in a crisp white canvas and the chairs in a white and indigo ticking stripe. Especially noteworthy is that the striped fabric on the chairs was fitted perfectly, so that its pattern flowed uninterruptedly across the entire chair. I could not have been more pleased with the expertise of this work. Pillows in the white and blue ticking stripe completed the look. I love the ensemble and am looking forward to sharing it with friends and family..

I was worried about the delivery of the shipment because of the long wait, but Jeff kept me informed, checking its delivery status and providing details throughout the waiting period. His support, from beginning to end, was consistently helpful and reassuring, for which I was thankful.

I had already recommended Simplicity Sofas to friends and family after receiving the sleep sofa and ottoman. I shall continue to sing their praises on the heels of my...

I am sooooooooo happy I bought my sofa from Simplicity Sofa. Exceptionally high quality product and great customer service. I have had nothing but an extremely positive experience with Simplicity. I purchased my sofa 4 years ago and it looks and feels as new as the day I bought it. I ordered my sofa during the height of the pandemic and Simplicity Sofa worked with me to make sure I received my sofa without making excuses. Moreover, I very recently contacted them to ask for new cushion covers (I spilled on my sofa - the actual covers are in great shape but I stained them) as well as to place a custom order. Simplicity worked with me to get my replacement covers and didn't bat an eye when I asked for the custom order. In fact, I was told, tell us what you need and we'll do our best to make it for you. I research all major purchases I make pretty thoroughly - I can confidently say this is a high quality product and I have had nothing but fantastic customer service. I am extremely happy - from a quality and customer service perspective. One last point, as stated above, this is a very high quality product, which means I don't have to buy a sofa for a very long time - I am a big fan of get my money's worth. I'll happily order again if I have a need for...