Hillsboro Chrysler Dodge Jeep Ram — Local services in Hillsborough

STAY AWAY from Hillsboro Ford and Jeep. The short story is a bought an almost-new vehicle from them after only 35 MILES of operation requires $5,500 in repairs that are not under warranty. It is highly likely that they knew about these issues at the time of sale. I provided them multiple opportunities and methods to make this right and they have officially replied that they plan to do nothing for restitution. The full story below and evidence of repair requirement attached to this review.

I purchased a 2022 Subaru Forester with roughly 18,300 miles on it from Hillsboro CDJR on July 31st, 2024. The vehicle still was under Subaru’s bumper to bumper warranty until Dec. 2024 or 36,000 miles, so I felt the risk of purchasing it was very low. Upon taking delivery I drove the car to and from Concord NH (32 miles each way). Shortly after leaving Concord, only 35 miles into my ownership of the vehicle, all safety systems disabled.

On 8/1 at 11:15am, I called the dealership and informed them about this experience. I let them know that I would bring it to Subaru to have it looked at (thinking any potential repair bill would be under the warranty) but I wanted a record that it has occurred.

I made a service appointment with Subaru of Keene (Tuesday, September 3rd) and dropped the vehicle off for what I thought would be a basic camera recalibration. I was informed by their service personnel that the vehicle had significant issues with the windshield and camera system which are not covered by the factory bumper-to-bumper warranty, and which total to $4,780 in parts alone - approximately $5,500 with labor. This all resulted from a bad installation of a windshield replacement from Safelight while the previous owner had the vehicle.

The helpful staff at Subaru of Keene did all they could to find me a path forward. Penny in the Service department there was excellent and even their finance manager offered a working session with me to review my sales contracts with Hillsboro CDJR for holes. Ultimately, Safelight only guarantees their work for the party who received the service. Subaru, and their dealership all believe the responsibility should fall on the selling party. In other words, every 3rd party agrees Hillsboro CDJR should step up and make this right.

Even if Hillsboro CDJR provided the financial restitution required for these repairs, the parts are currently on backorder. This means I have no means of rectifying the situation in a reasonable timeframe. For these reasons I have requested Hillsboro CDJR to buy the vehicle back from me at the original transaction price. During my initial calls with Ted Nichols (GM of Hillsboro CDJR) he not only insinuated I am making these claims up, but also stated I got such a good deal on the car that basically…we’re even.

Their official response (paraphrasing) is that the vehicle displayed none of this behavior during their 380 miles of usage at the dealership. They have stated that cars are machines that break and I got unlucky, with a light insinuation that the vehicle isn’t actually broken at all.

THESE ARE NOT MOVING PARTS. It is highly unlikely that this is new behavior that they didn’t experience while having the vehicle. Even if that was true, wouldn’t you feel some desire to do something for a customer whose vehicle broke this badly only 35 miles into ownership?

STAY AWAY from...

I bought a used car from this dealership last year. My family has bought 3 cars from them (between this dealership and the Ford dealership) and I trusted my experience. I will say this has been the worst car I owned and the information I learned later on about this vehicle that was not disclosed in the sale was unacceptable. After a month of owning this car I noticed issues with the air conditioner. They tried to fix it and were able to fix it by the end of the summer (so I thought but I didn't need it for much longer given the weather). I also noticed a noise coming from the driver's side wheel and brought it to their attention (which they also supposedly fixed by moving a heat shield). The noise came back and honestly I didn't think to much of it since they said it was most likely that heat shield scraping a bit. The following summer, the A/C still wasn't working. They looked at the car again and said they weren't sure what the issue was and I should bring it to a Subaru dealership. This is where I found out a lot more information on this car that would have stopped be from purchasing it in the first place. I was provided the car fax from the Subaru dealership. When I initially purchased the car I asked about accidents and previous owners. I was told the only previous owner serviced it there and it was not in any accidents. The car fax says a differently. Apparently this vehicle had 4 previous owners and had been in 2 accidents. They also noted several wheel bearings needed to be replaced (and highlighted the one on the driver's side where I heard the noise), the brake lines were rusted, and the compressor for the a/c needed to be replaced. When I contacted the Jeep dealership again about all these issues they were polite enough, but basically said "they are machines and machines go over time. We're not sure why that information didn't show up in our car report. We don't deal with Subarus." I only had this car for a year, was misinformed on the sale, and now has some major repairs on my hands. I will NEVER purchase a vehicle from them again and will advise others to do the same. Completely unacceptable!

Edit: Ted the manger is the one I spoke with that gave me these responses and was part of the sale of...

I reached out to this dealership through their online form as it was after business hours. I briefly laid out what I was looking for, and gave specific instructions to only contact me by email if they were able to find what I was looking for. I received a reply that they could not find what i was looking for, but wanted to sell me a new model custom ordered. When in all actuality the new model doesn't come with everything I was looking for. I ignored this response as I was busy. Over the course of approximately a months time I received several emails and phone calls even though I specifically asked not to be called. After an inquiry with another dealership didn't work out (about two weeks prior) I decided to reach out to Hillsboro, NH Chrysler again. I wrote a stern yet respectful email to the salesperson who had been calling and emailing me over the past month. In the email I stated that I was some what annoyed with her failure to follow my request, but would be willing to work with her if she could get exactly what I was looking for without playing any games. I sent a link of the exact vehicle I desired which was for sale, but unfortunately across the country.

Now here comes the extremely appalling and unethical part. Approximately 15 minutes after I sent that email I began to receive hundreds of phone calls, texts, and emails from other dealerships and services that apparently my information was entered into without my consent. They used areas where it was obvious I would receive the most contacts like Boston, MA. I spoke to the manager who refused to take any responsibility, and was adamant nobody on his sales team used my information to attack me as such. It's possible this may have been a team effort as some of the services I was signed up for had my name misspelled and others did not.

If I could give negative stars I would. This dealership would not be recommend by me to my worst enemy. Save your time, money, and sanity and steer clear...