Gibson McDonald Furniture & Mattress — Local services in Hinesville

Three years ago I bought two powered recliners from this store for the following reasons. They were local, good prices, quality of furniture, friendly and outgoing staff, not pushy sales attitude. What I have not mentioned is customer service because I am unable to post higher than 5 stars. I called about a mechanical issue with one of the chairs. I expected their response would be you have to make a claim, or call the head office, or you bought the furniture to long ago to help you, or call a repairman. That’s what you would normally hear. Not here! Corey and Joshua came out the next day and repaired my chair. They had the audacity to apologize for MY inconvenience. As these very professional men were ready to leave ... they noticed my big screen tv precariously leaning against the wall sitting on a tv stand. They asked if that was choice. I explained it shifted off the stand and it was to heavy for me to lift to repair. Evidently the screws came out holding it in place. So they enthusiastically asked if they could also fix that issue. AND they didn’t charge me! Sorry this is so long. But do you think I am a happy...

We have purchased furniture with this store twice. Today, we bought a couch/love seat combo. The sales representative, Alissa, was very patient with us and our children. We did not feel rushed, and she was also understanding when we changed our mind and came back to pick a different item the next day after having agreed to purchase an item just the day before. With the couch we qualified for 48-month same as cash financing.

We also purchased a bed through this store 1 1/2 years ago and had a good experience. They offered 1 year same as cash financing through 1st Franklin. Be sure you pay more than the suggested payments as First Franklin gives you a payment amount that will take longer than a year so they can charge you the interest, but that is not a complaint...

Let me tell you, if you’re looking for great prices, zero dollars down, 48months, and great variety. Look no further. I went to this store and four others in hinesville, and this one was by far the best. Quality gourmet customer service at its finest. Mr. Greg is extremely helpful and lets you take your time. No pressure was felt and is just looks for what you want rather than pushing different ideas. By far the best furniture store experience I’ve had. Didn’t take advantage of my young age or lack of knowledge in the furniture business. Haven’t had customer service like this in...