Vern Goers Greenhouse Inc — Local services in Hinsdale

I do not recommend Vern Goers based on how incredibly rude I was treated when visiting today. After spending about an hour looking around & creating what I thought would be the perfect flowers for my flower boxes and selecting some already created planters, I needed to go to the restroom. I went back to where I thought I remembered there being a restroom when shopping there last year (in a customer open area - I wasn’t meandering around a back room or anything). I quickly found the restroom & a mom standing with the door propped open while her son was washing his hands. As I’m outside waiting, before the mom could even get out the door, an employee (who from looking at pics on FB, looks to possibly be an owner or manager), swooped in. I heard the mom apologize for letting her son use the restroom, I then see the sign on the door that said, “employees only,” (because the door was propped open until now). I then simply asked the employee if there was a customer restroom. I did not ask curtly, I did not ask rudely. If anything, I asked meekly. Because typing can’t express tone, it is impossible to relay in writing how incredibly rude her response was. She just rudely looked through me & said, “no, only exception is for kids” & then she proceeded to partially close the door to go in & use the restroom herself. Before she fully closed the door though, she apparently felt the need to make one more jab & opened the door back up to say, “or I could explain it to you?” in THE most condescending, demeaning tone! As if I’m a two year old & she needs to explain it to me. Again, all I asked was, “is there a customer restroom?” My issue is not with them not having a customer restroom (although frustrating) it was in the combative, demeaning & incredibly rude manner this employee chose to speak to me in. Had she simply said in a kind, empathic tone, “I’m so sorry, we don’t” I would not be writing this. As it happened though, she met my question with such bite, it took me aback. I don’t speak to anyone in the tone she spoke to me in but somehow she felt it was appropriate to speak to a customer in this way? I of course left my pallet full of selected flowers immediately following this interaction (which was the only interaction I had with any employee in my hour there) & will not be back. This was supposed to have been a fun Mother’s Day event, instead…it was quite the opposite - I left in tears. I know Mother’s Day is probably your busiest day…it may be a stressful day but it doesn’t excuse how I was spoken to today.

While I will never be back & filled all my flower needs 8 minutes down the road at Home Depot, I share my experience so that hopefully this woman will reflect back & be kinder to others then she was...

I went in right before Father's Day and asked for an easy to care for plant for my 93 year old father in Assisted Living. I explained that he has a south facing window and emphasized that I need something that is plain-old easy to care for. I was given a hibiscus. I went to see Dad a couple weeks later and it is virtually dead with mostly brown leaves and no blooms. I took it back, asking what I can do to revive it and was told that the plant I was sold is an OUTDOOR plant. When I said that I had given instructions that it was to go on a south windowsill the clerk just kept repeating, "It's an outdoor plant. I don't know who would do that. I don't know who would do that. I don't know who would do that." No acknowledgement that they had done the wrong thing in selling this to me, no offer to exchange it, nothing. No taking responsibility for their mismatch in the sale, no offer to stand behind what they had sold. She offered to SELL me something else. Their prices are astronomical too. I went there willing to pay top dollar specifically to get good advice on this particular purchase and got such outlandish advice I would have been better off buying any old plant at Walmart. Will not go back, do...

I love this place, I’ve been coming here for years, but today i was very disappointed with the cashier, im not sure if she was having a bad day or not but when it was time to pay she literally corrected my son with a past sentence word, he wasn’t even talking to her, my son has a chronic condition and speech delay, he's 10 years old and its already hard that he struggles with engaging people at times. My son started playing with a bottle water after which i told him to stop and he did it again and this lady was so rude she told him STOP and even extended her hand pointing at the bottle, i wanted to tell her dont talk to my son like that but at the same time i didn’t want my kid to feel worse, i mean she knew she was being rude because shortly after she told me im not trying to tell you son what to do and tried to fix the situation by engaging conversation, But oh well i will not be back to this establishment since i felt very uncomfortable with...