Smart Interiors — Local services in Homosassa Springs

Very disappointed!!! My parents have bought multiple pieces of furniture and had great experiences. Yesterday my mother and I stopped by to inquire about them reupholstering a Ethan Allen Wing back chair. Obviously previous experiences brought them to this store instead of going to Ethan Allen which was a big mistake. Our salesperson was not able to answer most of our questions which is understandable but instead of asking someone else at the store she brushed us off with ridiculous answers. Before we left the hope was she would be able to call us back with answers about what material would be the best. At this point my parents were still planning on having the piece done and waiting for a call the back with some suggestions. Instead they got a call from the owner that said they were going to pass on the job. We called the store to find out why and asked for a manager or supervisor. The woman who answered said they only have owners and none were available. I asked for a email and was given the general email and she asked if she could help. As I was explaining the story I was asked to hold and then Rob the owner was now available. He was pleasant and apologized then said personalities can clash. That was disappointing because she was not knowledgeable but also rude and brushed us off. We thanked him for calling and explained we would do a review for the upholstery department and Rob then said he was disappointed. Our review is for those looking to have something reupholstered this would not be the place to go. Rob himself said that they don’t do a lot and they were worried about the long term of the project and would rather pass then have a unhappy customer. Since then we have reached out to a local upholsterer and found the questions we asked were all answered and we were given gel test advice. They are coming to look at the chair this weekend. We would not recommend using Smart Interiors for upholstery and hope that the customer service would be better when buying...

Imagine spending 6k on a Table and a chair only to find out it has holes everywhere(And you have tryphobia)We were not aware of this and was not told it is a (wormy) maple. And yes we saw the sample in the Floor but it wasn’t noticeable since it was a different color. I think its really important to educate and mention that to your customers when buying such an expensive furniture. Just quite dissapointed honestly that there is not even any solution to fixing this other than being told ‘Im sorry your wife doesn’t like it’ its like being told to just get over it (again we saw the sample on your floor) and yes i am the wife who absolutely hates it. And everyone who we talked to agreed with us that there is just no way we bought a table and chairs that has freaking holes. Its sad because i was still planning to work with your interior designer as my house still isn’t done yet. And we bought our blinds from you guys that was just...

After visiting most of the furniture stores within a 50 mile radius of Spring Hill, we returned to Smart Interiors of Spring Hill. We were greeted at the door by Alexandria and she pleasantly offered her Interior design expertise. She actually visited our home, took measurements and then put together a presentation at the show room for us. Alexandria listened to what we wanted and then incorporated her ideas to achieve what we were looking for. Kim, one of the owners, also helped facilitate our selections and demonstrated excellent customer service. During the process, we had an opportunity to visit the Lecanto show room as well. We met Jeanine there and she was great as well. She took her time to listen to what we wanted and then showed us all of our options. I would highly recommend Smart Interiors for quality of products, selection, and exceptional...