EXCELSIOR AUTOS — Local services in Hopkins

I deleted my previous review. I appreciate Brian for getting me approved and giving me a great trade-in offer on my car. The car purchasing process was quick and easy.

After getting my 2017 white Ford Edge SEL model home. I realized it was not the same white Ford Edge model I was interested in. The one I wanted was a white 2016 Ford Edge Platinum. This model has a few more features than the SEL model. This was an oversight I didn't make a big deal about due to the fact my wife liked the car.

After only having the car for less than two weeks the check engine came on and the car had alittle surging issue that was not present when I test drove it at Excelsior. I took the car to my mechanic and he gave me the bad news that engine was shot and it was burning coolant and that the engine needed to be replaced. He said he was surprised that I even got the car home without any issues. I called Excelsior Auto from the mechanic shop and I had him talk to Chris and explain the issue. Chris said to call the warranty company that came with the purchase of the vehicle. Needless to say the warranty company hardly covered the cost for a brand new. I ended up paying $4000 out of my own pocket to cover the rest of the cost for a new engine. I got the car back now with it's new engine and no more issues.

Another issue is that it's been almost 2 months now and I still have not received my title or license plates yet. I had to call Excelsior and they are mailing me another temporary plate so I can drive legally with it.

I will be more aware now when I purchase another vehicle whether it's from Excelsior or another car dealer, and make sure it's the right vehicle that I'm interested in. Also I would suggest taking it to a mechanic and getting a quick diagnostic test on the vehicle to make sure the vehicle is running right and has no major issues. A hard...

I Absolutely LOVED the help of Chris . I will HIGHLY Recommend Excelsior Autos too anyone searching for a Vehicle. Chris went above and beyond too help me get APPROVE for a vehicle was willing to work with my credit score . I am a very happy customer 😁 I placed a Uber for a Year too get back and forth too work . I will say today got APPROVED for a nice truck, spacious . 2017 Chevrolet Traverse. This really made my day . Yayyy BEST Mother’s Day gift too myself. I am back in Traffic ALL SMILES. wont GOD Do It !! Thank you Again CHRIS you are the BEST...

When I tell you Chris is my Angel on earth 🌎. He was able to get me in a reliable amazing vehicle 💟. When no one else came through he came through in a major way. I will 1000 percent recommend any one that's looking for a vehicle He is the Man to come see. Trust Me you won't be disappointed. Also his fleet of cars are top notch ❣️ Tell your friends Chris is the car...