Mountain Valley Spring Co- Bottling Facility — Local services in Hot Springs Village

My husband and I were super excited to start up service with Mountain Valley straight to our home, unfortunately it has been the worst experience. When we set up service the sales rep said we would get out first delivery Monday August 28th, that turned into August 31st, I was pleased to see the driver pull up but unfortunately he left with out any notification, I called the call center and they assured me that I would still get my delivery so I stayed home how they requested and no one showed. I then call again and they said they had sent an email the day prior stating the delivery wasn’t going to happen which is not true. So again they changed the delivery date to September 5th. September 5th comes along and I check the app for an update and it shows no deliveries pending, so I call the call center and they have to basically take my whole order again and say it will be delivered September 7th, they also let me know that there is no need for me to be home because they only leave it at the door”THEY DO NOT OFFER INSTALLATION”, which is contradictory of what their website states. Which means I spent multiple days waiting for a service that is not provided. Finally today September 7th, the driver pulls up and leaves the water and the water dispenser at our door step. The water dispenser we received is absolutely disgusting, it is dirty and sticky especially where the water dispenses from. I have tried reaching out to our sales rep and have had no help. This is absolutely the worst service we have...

They should shut this place down , as a over the road truck driver over 8 years never seen a most disorganized group of liars, there shipping claims to be open until 4pm Mon- Fri , the office crew leaves at 15:30 , and if your still on site good luck getting your Bills , because theres noone to print it , no over night parking , they will call the local police and have you kicked off the property and have you come back the following day , wait time to get loaded if you get there at 7am is uselly 6-7 hours , no restrooms , only one loading dock for OTR drivers , they monopolized the loads to local drivers and mega carries like JB Hunt and Western , and run 44, 45k loads for dirt cheep , make sure you scale your load , also they will double stack your load so the product gets damaged , no proper securement or logic how to load a...

Waited 10 hours here yesterday and my load was "CANCELLED." Lady in the shipping office was off her rocker like an active grandfather. She LOST HER MIND, when I asked what's taking so long. She began to yell, and make a bunch of hand gestures, and just kept yelling at me to go back in my truck. I told her if she didn't relax, I would just leave. She then told me "LEAVE YOUR LOAD IS CANCELLED NOW, HOWS THAT!?" I laughed and found a load this morning that loaded me in 30 mins and I'm on my way, Joke of an establishment. The load was paying a bad rate anyway going into SC, as if SC has such good freight... If the Owner/Manager of this facility would please provide me a way to Contact him I'd love to discuss what is going on at...