Big Rig World — Local services in Hubbard Township

Not sure what customer support these other posters are talking about. I called twice to ask about an order and nobody picked up. Sent two emails requesting an update and received no response. Finally this morning left a message asking them to cancel my order and they shipped the item I didn't want anymore. They made the label at 4:55 pm. I don't know if this is their holiday squad, but it's absolutely terrible customer service edging on scam territory.

I also find it interesting that all the one star reviews are mentioning the same or similar issues and yet the company always seems to call them a liar. Not once have they replied by copping to their mistakes or apologized for an error. Incredibly unprofessional behavior.

ETA: If your team told you there was no message, then your team is lying to you and you should look into what kind of people you are hiring. I left a message at 9:58 Mountain Time instructing your team to cancel my order and refund the money that was happily charged to my credit card on December 13th or 14th. I left detailed information about my previous attempts to contact and instructed that my order be canceled by end of day or I will be forced to issue a charge back. Nearly 7 hours after leaving this message, a shipping label was created and the package was apparently handed to FedEx. This package will be returned immediately and I will expect a full refund. This is an unsolicited item at this point and I'm not falling for any kind of restocking...

Don't order from these guys.. I ordered 2 wiring connector assemblies and only received 1 part of the 4 piece assemblies. I figured it was a simple mistake so I emailed cust serv and the sales manager said that's how they come. I explained that the part number they advertised and I ordered/paid for corresponds to an "assembly" containing 4 parts. If you wanted to sell just a single part you shouldn't advertise an assembly part number. So she sent me a return slip, worth $23 lol and they're keeping $16 for shipping when these little plastic things can't weigh more than an Oz a piece. So I made a last ditch effort and asked extra kindly for them to correctly fill the order I paid for, to which she kindly responded "let me reach out to my freightliner guy, please be patient." Apparently, they're a paccar dealer so "freightliner parts" are outsourced. Even though I'm pretty sure every truck uses splice packs, and theyre probably all from the same manufacturer. Anyway, that was 3 weeks ago, still no updates.. apparently responding to their customers isn't their strong suit either. Thank God it was only a $40 order as opposed to something expensive or something I needed in order to get a truck back on the road again.. oh well big rig world u got my $40. Enjoy it. Oh and they're still advertising that part assembly for sale, but they updated the picture to show that 1 piece of the entire 4 piece...

We have purchased numerous hard to find items, and normal replacement parts for our Older Kenworth T-800's and Mack Trucks, Other Kenworth parts houses gave up looking. Currently 3 orders are in process. In each of the restorations projects, it was a pleasure to work with Angie or Isaac. It was so nice to have someone actually try to find obsolete parts, and they did, instead of the normal "Your parts are no longer available" Its so nice to have not only engine parts, but things like the doors, windows, wipers, trim pieces, moldings, covers, emblems, decals, & hood with the minutest of parts, ect work just like when the ole girl was brand new! Others have asked where did you find this or that? I have been looking forever for that! Proud to say "Talk to Angie at Big Rig World". To get a call or email letting me know the parts are in from back order and being shipped out is rare nowadays. As we know every supply chain has been riddled with supply issues, parts that should be available, many companies facing a lack of employees willing to work, just wanted to say I really appreciate the work you guys do. Keep up...