Reflections Home Furnishings — Local services in Huntsville

I'm giving it two stars because initially when I came in everything was clear and you felt welcomed. However IF you buy something please don't feel rushed and READ your paperwork regardless if they are about to close.

I brought (purchased using their credit/differed, interest of 12 months same as cash) and when I came in and said I would need to cancel my order that I hadn't received yet and scheduled to be delivered because I was moving overseas I was made aware about a return/exchange policy of 7 days. My first time hearing the sales person say something about this upon my request and was told it was on the back of the paper you signed .

So although I technically have not received the items and they are still here in the store you can not cancel the order because of the 7 days. I don't know what to do at this point because the furniture will not fit where I'm going and all they basically could do was look at be and say sorry and we can push the delivery date back.

Talk about customer service and talking care of customers 🙄 and here I am telling people to go and see them because of the very thing that made me feel comfortable.

Anyway hope there was a better outcome and I have to figure out how to navigate or comprehend this.

Hoping they can make this right but if you choose to buy something from here just be aware of the 7 days and or ask those questions you don't think about and hope you get a better and quick answer of...

This was my first purchase with Reflections and I am extremely pleased with every aspect of my experience. The moment I stepped in the door I was greeted by the nicest employee named Cindy. She provided a wealth of information about sofas...brands, durability, fabrics, warranty info, etc and best of all, she listened carefully to what I was looking for & showed me many options in a variety of price ranges. Cindy helped me every step of the way to find the perfect sofa! There was a question about a sofa cushion so she provided EXCELLENT customer service went out of the way to remedy the situation. The delivery was an exceptional experience as well. Reflections delivered our sofa an hour before they were due, were very friendly and professional and made sure we were happy with the sofa before they left. I have bought furniture for several houses over 30 years, and have NEVER had such a wonderful, pleasant and easy experience anywhere else. Reflections is the first place I will go the next time I need any quality furniture. You can not beat their selection, prices and...

My mom and I purchased two large items from the floor last week. They called to schedule delivery four days later and said it would be 2 1/2 weeks from the date of our purchase! We specifically bought items they had in stock because we needed the furniture now and didn't have the time to wait to order. Also, the sales lady told us about the Guardsman option ($200) but never asked if we wanted it. She put it on the sales receipt and charged us for it. My mom had no idea until we were in the car with the receipt and I pointed it out.

Unless you are going to haul the furniture off yourself I don't suggest buying something from them off the floor if you want it any time soon. Also, check your receipt and make sure they don't add the Guardsman protection if you haven't...