The Phone Plug- Cell Phone Repair — Local services in Hurst

When I walked in the door the place smell like a grateful Dead concert - totally like pot - nobody was at the counter and when somebody finally took the time to wander out of the back room they looked obviously wrecked. Ask them about looking at a phone that my sister tried to replace a battery on and they said it would be $60 just to look at it. I asked him can you just look at it it's already open and see what you think for free. This joker's response was nothing's for free in this world. At that point I left. Complete and utter lack of courtesy and customer service let alone respect I would not go back here if paid me. You get what you get if you walk in the door Don't say you...

My disabled brother and I came in on Saturday to fix his phone, which is a Samsung A12 and a nice gentleman told us that he doesn’t have the part but he will order it on Monday and told us to call the number for them to order it, now here it is Monday and we have wasted our entire weekend waiting to get this phone fixed at this location and a lady on the phone says they cannot do it that they don’t work on entry phones, wasted 3 days when we could of went somewhere else to get the phone fixed and already had it back now but because I’ve don’t business with them before on my other phones I was going to go through them, just very unprofessional, will not go back to this...

EXTREMELY DISAPPOINTED Dropped off a phone with them to have charging port replaced on a Friday and was told it would be ready next day for $75. I ended up waiting untill Monday. Come Monday it wasn't ready because the part they ordered was wrong. Was told it would be ready Tuesday. Came back each day until Friday when they finally just gave it back. Ordered the part for 10 dollars off Amazon and replaced it myself. There was around 10 missing screws and various ribbon connectors that were disconnected. Also they broke one of the tabs the back cover snap closed with. 100% avoid this shop if you care about the device you...