Ultimate Furniture & Mattress — Local services in Hyde Park Township

The one star is too much if you ask me...Went there cause several people said they were nice and had decent prices. So I finally go and the ladies were nice placed my order and they gave me a date for 2 wks out, I was cool with that. So now the date of he delivery I call to confirm my delivery date and time and the lady says yes it for 6:30. I waited an hour for them so I call the store and he tells me I said for them to come after 6:30 which I never did considering it’s a work and school night. They finally show up at 8pm and have attitudes. One guy brings up a piece of the box spring then they are taking forever with the other stuff. So they call me down stairs to tell me they can’t get my couch past the first floor and they can’t get my mattress up the stairs because a king size was too big and if he bends it it will ruin it so I snapped. I have thrown all my furniture out and these idiots wouldn’t even try to get it up the stairs cause I was on the 3rd floor, mind you I put that on my receipt so that they will already know that. So I call the store, the guy tried to play me with my refund until I said you can put it back on my card. So they take the one piece of box spring and I went to get my refund and went to another store the very next day and purchased another king bedroom set and another sectional and they got it right up my stairs and in my house with NO PROBLEMS!! I will NEVER do business with this place or refer anyone here EVER! Their delivery people are lazy and didn’t even attempt to get my furniture up the stairs. Don’t go here if your looking for evening delivery or live on...

I recently had the pleasure of working with Lupe at Últimate Furniture and Mattress, and I can't say enough good things about my experience. From the moment I walked in, Lupe was incredibly welcoming and helpful. I was a bit overwhelmed trying to furnish my new apartment, but Lupe patiently listened to my needs and style preferences. She didn't try to push me into anything outside of my budget, and she offered some really creative suggestions I hadn't even considered.

Lupe's knowledge of the products was impressive. She was able to answer all my questions about the different furniture pieces, their materials, and their construction. She even helped me understand the different mattress options and find the perfect one for my needs. What really stood out to me was Lupe's genuine care and attention. She made the whole process so much less stressful and actually enjoyable! Because of Lupe's excellent customer service, I not only found exactly what I was looking for, but I also had a positive and memorable experience at Últimate Furniture and Mattress. I highly recommend Lupe and the store to anyone looking for quality furniture and...

Outstanding Experience at Ultimate Furniture – Thanks to Zo!

I had an amazing experience at Ultimate Furniture, and I have to give a special shoutout to Zo for making it truly exceptional. From the moment I walked in, Zo greeted me with a warm smile and a genuine willingness to help. He was knowledgeable, patient, and really took the time to understand what I was looking for.

Zo went above and beyond to ensure I found exactly what I needed he offered great suggestions, answered all my questions without hesitation, and made the entire process smooth and stress-free. It’s rare to come across customer service that feels both professional and personal, but Zoe nailed it.

The quality and selection at Ultimate Furniture were fantastic, and thanks to Zo’s guidance, I found the perfect pieces for my space. I couldn’t be happier with my purchase or the overall experience.

Highly recommend visiting Ultimate Furniture—and if you get the chance, ask for Zo. He’s a true asset...