Lamoille Valley Chevrolet — Local services in Hyde Park

Brand new, 2022 Silverado. First new vehicle for me since 1973. Very exciting, but... I purchased AND PAID FOR all the features I wanted. The dealer found my truck, prepped it and delivered it with the promise that they'd soon add the "chip" (integrated circuit electronics) to make all the cool stuff work - like heated seats, heated steering wheel, 4/8 cylinder management for improved mileage, and more. Almost a year later, I'm still waiting. Calls, letters, emails... and nuthin'. No response from the dealer after many emails, calls, a visit to the manager and letters. No response from the company Chevrolet. Next stop: Consumer Protection Unit of the Attorney General's Office for Vermont. I've had it! If there was a "0" star rating, they would get it because the "1" star rating is deceptively high.

Update A week or so after writing this review and filing a consumer complaint with the State AG office, I got a call from Lamoille Valley Chevrolet. They offered a reasonable settlement / compensation, which I accepted. After almost a year, they did the right thing. For that, I thank them. However it will be a very, very long time before I buy another Chevrolet.

Update 2 The saga of inattention by Chevrolet re: my 2022 Silverado continues, aided and abetted by this dealership with another round of poor customer service. When called by the dealer with a reminder that my state inspection was nearly due, I decided to have the dealer do the inspection (rather than the dozen or so closer inpsection places I pass to reach the dealership) as long as they also had the heated steering wheel feature ready to install. I had paid for that more than a year ago, and Chevrolet has yet to deliver the feature! The dealership person went away to check on the status of the missing feature, and, 'lo and behold, she said "yes". It was in stock and could be installed during my visit. That made the 80 mile round trip (almost) worth while. When at the dealership - not only was the feature not available for installation in my truck, they had incorrectly requested a heated seat feature, which would have been the second heated seat upgrade done for my vehicle. I waited almost a year for the heated seat upgrade and it was installed about a month ago. There are no more seats to be upgraded or heated. Just another SNAFU by the dealership. On the plus side they did the inspection at no charge (a $50 value), but even the government gives you $0.65 / mile, which is a bit more than that, not to mention the 3.5 hours it took out of my day for this fire drill. The sad saga...

I had an appointment to have my plow wiring harness replaced and to have the technician look at my plow mount since I was having difficulty mounting my plow to it. I spoke to the service manager Terry several times to coordinate my appointment and arrange for a loaner vehicle. Terry was always polite and quick to respond back to my phone calls; a true professional. The ladies at the service counter Brittany and her colleague were both pleasant and very helpful. They provided me with a very clean loaner vehicle that I felt safe driving in these days of Covid 19. Also, all of the staff were wearing masks which made me feel comfortable.

I have to say that the all star employee during my visit was the technician Curt! He walked out to my vehicle with me and explained what he would be doing with the wiring harness. He asked me where I wanted the wire run through, since it was a thick wire and the truck grill has small slots. He took time to listen to my concerns about the plow mount and assured me that he would try and mount it to one of the dealerships plows to see if it would work for him. When I returned the next day to pick up my truck Curt once again walked out to my vehicle with me. I was happy to see that he was able to pull the wire harness through the narrow grill slots without causing damage to the plastic grill. He opened the hood and showed me where he had bundled the wire and then pointed out an additional connection point that I may potentially find helpful some day. He told me that he was able to attach the dealership plow to my truck mount. Curt had taken the time to call fisher snow plows and explain the problem that I was having. They provided Curt with recommended measurements, which Curt provided to me. Fisher had suggested to Curt that I adjust my chain length on my plow. Curt reminded me that my new truck was 2" higher than my old truck and that this may be the problem. It turns out that Fisher and Curt were correct and that adjusting my chain length corrected the problem.

I was originally not planning on coming back to this dealership based on the distance from my home. Since the plow mount was purchased through the dealership I had to make my appointment there. Thanks to Curt's professionalism and true sense of caring my family will be doing more of our business at...

The purchase of my car took FAR too long. Part of this was at no fault of the dealership or the sales person, but the IRS not getting their act together to allow me to take advantage of the federal electric car tax rebate. The day I picked up my car took far too long. I had been emailing and texting and calling with my salesman for WEEKS and he had all my information well before I got to the dealership. I had my financing done elsewhere so we didn't have to do a credit check or anything. I didn't want any of the extended warranties. Even with all that preparation and whatnot I was still sitting in the small dealership on a Thursday night (the only customer there mind you) for about two hours while they did their thing. My time is important, but it didn't feel like the dealership felt that way. My salesman, was okay. When I had specific questions about my car he didn't seem to actually know any of the answers. The two biggest ones I had were, "When is the first scheduled maintenance and what does that entail?" and "Since I'm not having GM come and install the plug for my new electric car, what public charging credit company do I get a credit for?". He did not know the answers to either one of these questions, nor did he make any attempt to find those answers while I was waiting for the deal to be processed. After the sale was done and I drove home I emailed my salesman a few days later asking about getting the public electric credit because I had not received anything. I got a reply from him about the charging credit a few hours later saying that it takes a few days to process and I'd get an email about it, coincidentally about eight minutes before he sent that reply I got the email he was speaking about from EV-Go. From a my standpoint (I'm not saying this is what happened, just my theory) he forgot to set it up for me and wouldn't have remembered unless I sent him the reminder. All in all it was a painless transaction, however it...