Sun City Shadow Hills — Local services in Indio

Updated Review 6/2025: I was visiting over the weekend and witnessed a medical emergency at the pool. A member was having a severe case of heatstroke. Another pool visitor ran in to let the front desk know. After a few minutes, a girl came out with some water. I asked her if she called 911 because the person was teetering on unconscious. She replied “not yet”. I immediately called 911 and stayed on the phone with the operator until the paramedics arrived. Nobody else from the actual country club or Sun City checked in. As someone with a family member in this neighborhood, I am extremely worried for what would happen if they were to experience a medical emergency that needed immediate action. The HOA/gate/clubhouse is so strict and anal about the speed limits inside the gate, but are nonexistent and unresponsive in times of emergency. Unreal.

“Officer” Gonzalez is the nastiest representation of customer service I have ever had to interact with. Zero compassion for the elderly that live in this community. I understand there are certain protocols when managing a retirement community, especially when letting companies through the gate, however when we are pleading to let a plumber through to fix my 97 year old grandma’s flooded flooring, some decent empathy and basic problem solving skills are a requirement. We door dashed pizza last night and our dasher got in, 0 problems. When asked about this, “Officer Gonzalez” simply replied “well I wasn’t here last night”. This is my wedding weekend and dealing with “Officer” Gonzalez to come down from a power trip was the most stressful part. 0/10 do not recommend...

This is a wonderful place for stress free living. The houses are beautiful and the grounds quite well kept up. Not perfect but pretty darn good. You should enjoy communal type living: lots of social clubs; friendly neighbors; clean streets; a homeowners association that may or may not agree with your every desire. Yet, lots of people keep happily to themselves and there is no pressure to get involved if you don’t want to. Some folks seriously do not want to have communal rules— they become unglued with the thought that they actually have to stop at a stop sign. I would say that 95% of the owners are very, very pleased. A few are miserable and very noisy about it. I am mystified why they don’t move to a stand alone house without the community aspects. No one is keeping them here. Very reasonable HOA dues...half the amount of my condo in LA which basically provides nothing and we get so much here...

Home owners for 14 years. Clean, maintained community. Quiet neighborhood. Almost zero crime. Reasonable HOA fees. Too many silly rules. Too many vendors who don’t respect the neighborhood, by this I mean private gardeners who make too much noise and blow debris into neighboring homes. I wish the HOA board members would get along. Overall, a very...