One Enchanted Evening — Local services in Jackson Township

Calling all brides - PLEASE read. 🤍

Finding your wedding dress and the entire process after, should be the magical experience you always dreamt it would be. This couldn’t be further from the experience I had at this store. I had purchased prom dresses from the old location years prior, and I was excited to look for a wedding dress at OEE. The initial appointment went well as far as we thought. We purchased the dress on the initial appointment and the sales worker quickly measured me to order my size. I thought everything was fine, and we came back a few months later once the dress arrived to the store. This try-on appointment was a complete disaster to say the least. The dress did not fit at all, they could barely fasten it. My chest was pouring out the top. The workers originally said that the dress fit and it was supposed to fit this way. We were very frustrated that they were not acknowledging ordering the incorrect size. Between the initial appointment and this try on appointment, it had only been a few months. The sales worker brought out the seamstress to see what we could do once they finally agreed the dress did not fit. The seamstress brought up several options that completely altered the dress like adding a piece of fabric to the back or making a corset back - completely changing the dress I purchased. I was asked if I was on my period, if I gained weight, and even asked if I was pregnant. I expressed to the seamstress that, if anything, I had lost weight in the few months between fittings and definitely did not gain enough weight for this dress that was ordered to fit so poorly. These questions made me feel very insecure and very upset that I was moved to tears in the middle of the appointment. They re-measured me, differently than the original sales associate measured me. The original sales associate asked me my jean size and quickly measured the top of my bust. My jean size was the size she ended up recommending for us. Upon re-measurement, the seamstress measured the middle of my bust, at the largest point. Because this new measurement was “larger” I was told it was my fault. Their entire demeanor was extremely disappointing, but it didn’t stop there. After they told me that there was absolutely no way another size could be ordered, after I broke down in tears, the sales associate said they would reach out to the designer to see if they could send another. About a week later I receive a call that they can order a larger size, but they would split the shipping cost with me ($300 total) and that was the only way I’d get a new one. I had to then decide on which size to order as this was my last shot. So after measuring me wrong, paying thousands for a dress, I had to then pay another $150 to get the correct size dress ordered. A few months later, the new dress came in. Fortunately, this dress fit! We were then excited again. We tried on veils and Cristy (sales associate) was great to work with. This excitement was AGAIN stolen from us. We were told that the dress cannot be stored at the store because we did not purchase storage upon purchasing the dress. When we initially purchased the dress, we were not informed we had to purchase dress storage that day. In fact, the sales associate at the time said we did not have to make that decision today and we could decide later. We did not purchase the storage that day because there were several different storage packages to choose from and we wanted to think about it. We asked to speak to a manager or owner to discuss the miscommunication and purchase storage. The owner told the sales associate that she was “too busy” to come speak with us. So after the final appointment, we were handed my wedding gown in a bag to store for 9 months on our own rather than professionally stored like expected.

I am the least confrontational person you will meet. I OF COURSE wanted this to go smoothly. I am so understanding, but when you are getting your wedding dress and have to deal with this - it’s so disheartening. This has been the black cloud around my...

Buyer Beware! We purchased a beautiful wedding gown in February 2025 , with a great salesgirl. That was the end of our good experience. My daughter was told her dress was in with 7 weeks until the wedding. Made appointment to try on, we waited 30 minutes past appointment time to be passed off to a seamstress that had no experience helping a bride on the try-on/finalizing a sale. She was kind but inexperienced and had to pass us off to a salesperson to finalize contract/sale. We thought this was a fitting but were then told we had to schedule a fitting to pin for alterations. I had traveled three hours, one way, to see my daughter in her dress for 5 minutes, but not see the workings on the alterations.

I paid for storing and steaming the dress. $450. Alterations were separate and very expensive. So my daughter made an appointment when the alterations were done and brought her Maid of Honor. They drove 40 minutes for this fitting. When they arrived her dress WAS NOT in the store. Staff told her they had talked to her that day and changed her appointment with her approval. This was NOT TRUE! Staff figured out they had called a wrong number and had talked to a different bride. My daughter said “I have an email confirming my appointment for today”. Staff said “ we don’t send email confirmations”. My daughter showed it to staff and they said “ we don’t know where that came from”. Obviously, customer service and in-store communications are NOT a part of their Trust motto on their website.

Extremely upset and wondering how this was going to work out my daughter scheduled for 5 days later. Staff suggested she come 12 days later. Adding stress to the DISAPPOINTMENT. When she tried the dress on it was fine, seamstress explained bustling and my daughter decided to take the dress home and forgo the aisle ready steaming as she no longer trusted the store. The manager had not shown her face or talked with my daughter even though she was in the store. She was aware of all the mix-up and I had also talked with her about the problems.

My daughter asked for a refund of the service fees and manager relayed through a salesperson that we don’t do refunds. My daughter insisted on speaking with store manager, she came out and agreed to refund $200 for the steaming which would not be done and acted like she was doing a “favor” but was rude. One Enchanted Evening did not store the dress, it was at seamstress’ house and not available at the appointment! I followed up with a call about the additional $250 storage fee and all I got was an argument, excuses, and told they did store the dress. And she basically hung up on me. DO NOT TRUST THIS STORE! They caused extreme stress to a hopeful bride and once they got the money for the sale and services it was like we didn’t matter at all.

Despite spending more than $3000, this store manager doesn’t care about her brides and the owners of the store “DO. NOT SPEAK WITH CUSTOMERS” according to the manager. We asked several times. She compared this to going to Wendy’s for a burger and you only get to talk to a shift manager and “I am the manager”! I’ve never spent $3000 in Wendy’s. Wedding websites should not recommend ONE ENCHANTED EVENING IN...

Let me say my dress was 100% perfect for me. But the process after ordering the dress was a mess and so much more stressful on a bride then needed. Let me start this off by saying that this location has a really good and has a wide range of dresses. Everyone was very kind and patient with me when I was picking my dress. Kim was amazing as I tried on many dresses. I ended up falling in love with a Justine Alexander dress and getting it from this location. That is when it started to go down hill. I ordered my dress in December and it took way longer then needed to get in. Once it was in the store, it was not the size we ordered. We ordered it in a petite and it came in regular. Therefore, we were stuck paying for more alternations then expected. The salon said they would take care of us but if we are all being honest here they really didn’t. Fast forward to the alterations, Megan was amazing and I loved working with her. She was very patient and listened to my wants and needs as I was traveling to and from CO for my fittings. However, when I went to pick up my dress, many of the beads and applications where hanging off the dress and there were small holes in the train of the dress that were not there at my final fitting. Now keep in mind, when you go to pick up your dress a day before your wedding, it’s suppose to be steamed and perfect, so that was very overwhelming for a bride. When we addressed the problem with management, they said at first come back tomorrow.....hmmm my wedding is tomorrow. When we said we need the dress now, the manger seemed annoyed and asked if we could have someone come back at the end of the day to pick up the dress. No, not after this mess, we wanted it fixed now so i could confirm it was perfect. Needless to say I think it’s a management issue and not employees at the location. When we asked what they are going to do to make it right, they asked us to come back in a hour. After coming back in the store, they did fix the dress and it was perfect for my big day, other than a small hole that they said they couldn’t fix. My mother asked the manager what they were going to do to make this whole process right, she just said “I don’t know what I don’t know” meaning she didn’t understand how this happened regarding the small holes and beads hanging off. As a manger of a bridal salon, that is your job to know. After a talk with her at the salon that wasn’t going anywhere, she said i will call you to talk about making it right. We never received any sort of call or even a sorry to follow up. Anyway, the whole process was way more stressful then needed. I wouldn’t recommended this salon for anyone mostly due to how stressful the process was. I loved Kim and Megan but in general it was a bad over...