PC Solutions of Michigan, LLC — Local services in Jackson

I am very pleased (and relieved) to provide my highest recommendation for the onsite work and professionalism of PC SOLUTIONS and their employee, Danielle. Where do I begin?! First, I had waited a year to even schedule an appointment with P.C. Solutions. After scheduling to hook up my printer, I realized ALL of the other things I needed help getting connected: my Echo Dot, connect Netflix to my TV, as well as my Roku Stick too. Danielle arrived - and the three dogs gave her a thunderous, and persistent welcome! She was not the least put off by their noise, and attention seeking maneuvers. She handled the printer hookup efficiently and quickly - and even hooked up my phone so I will be able to send documents to the printer from that too. I've had Netflix, but only on my Chromebook - she was able to get Netflix and my Roku Stick hooked up to my television - pair my remote(??), and tell me what I had to do in response to a message I was occasionally receiving at the bottom of my tv screen too. Danielle just as efficiently set up my Echo Dot - and Alexa and I can talk! Because I am so lacking in technical skills, and due to a few phone conversations I have had with a variety of HELP Desk personnel, who were anything but; - it is both overwhelming and confusing for me - and I admit, I am more than a little embarrassed that I haven't figured out some of this tech on my own. Danielle was professional, friendly, and extremely efficient finishing each job I had for her. I truly commend her for her ability as well as her manner, she was not the least bit condescending - and easily sorted through my password issues too. I highly recommend PC SOLUTIONS, and Danielle for any of your...

Edit: After reading their reply and after they diagnosed another problem, I will update my review. I do still think the initial bench fee was too high when we knew what the problem was, but they did a good job and were quick to help when the battery also died.

Original: The repair was done, but the cost was ridiculous, and it took too long. First, there was a 4-day wait and a $65 charge to diagnose the problem. (We could have chosen to wait 1 day, but pay $145). However, we already knew what the problem was (a broken jack for power) and told them so yet they still felt they needed to make me be without my work computer a few days before figuring out we were right and then asking us if we wanted them to order the part. Then, the part was $35. However, we found the part on Amazon for $6. The only reason we didn't fix our own problem was due to 2 screws we couldn't take off. So, now we had to pay a grossly inflated price. Finally, there was a $40 labor charge. I have no qualms about the labor or its costs. I will never go...

I was having a problem regarding my Facebook account ,indicating I had been hacked. I am not real familiar with this, but was very concerned as how to deal with this issue. I called a "bogus" Facebook number that informed I needed to go to Wal-Mart and purchase a Google play card.....I also talked to a friend and she said that sounds very fishy. Long story short, she advised me to contact PC Solutions. All I can say is they are wonderful. They even have me come in and they would help me. The receptionist was so kind and understanding and both see and Mike made me feel so relieved. I can not say enough how great they were. If ever needed I will go to them for help and to refer them to friends. Thank you, my anxiety is gone....