Furniture Fair — Local services in Jacksonville

We decided to visit Furniture Fair after having to cancel our order for a new couch at an online retailer because of a 4 month long back order. We chose to look here first because they have a warehouse so we figured it was our best chance of finding something in stock/ready for pickup, but we kept our expectations low as most furniture stores are in the same boat with their supply during the pandemic. Immediately upon entering the store, we were approached by Melanie who simply introduced herself and told us to find her if/when we needed anything and we were left alone as we browsed the store. We found the couch we wanted in the very last section of the store, went and found Melanie, she checked the stock, they had it and we completed our sale. We got a great piece of furniture at a really great price (they were having a 20% off sale) and we couldn’t be happier about that, but the reason our experience was so pleasant is hands down because of Melanie. She was so personable and helpful, far from the stereotypical pushy salesperson, and she made an effort to get to know our family and our needs. She was so kind to our young children that wanted to be anywhere other than strapped in a stroller in a furniture store and even gave them bags of animal crackers on the way out. Since we purchased our couch, we’ve had to contact the store 2 times for assistance/questions (no fault to the store or Melanie) and she was so helpful and patient both times. She remembered us, specifically what we purchased, and resolved our issues in a matter of minutes. Having a local business and real person, particularly someone like her as a point of contact when making a big purchase was an unexpected silver lining of having to change our plans. Next time we need furniture, she will be the first person we’ll be contacting. If you’re in the market for something definitely check Furniture Fair out and ask...

I will NEVER step foot inside another one. Wife and I spent $5k in this place and let me tell you how they did us. First of all the salesman that sold us everything, at the end of the sale he said " I'm sure glad you all came in today." Well I see why now. You rip people off with cheap furniture. The glider chair they sold us failed twice 3 months after we bought everything. The first time it happened they said they will have to drive all the way out to where I live to pick it up in Newport and repair it. I said OK. Came out picked it up and brought it back 2 weeks later. I was without chair didn't offer a loaner. After they brought the chair back it did the exact same thing in the exact same spot 7 days later. I called them back and said I didn't want the chair in my house it does not work properly. They said they would only give me HALF of what the chair is worth. I said can't I just get it replaced with something else and get full credit? They said no. I couldn't believe I spent $5k in this place to get shafted like that. After all this took place and they were coming out to pick it up, they all treated me rude in the store when I would call in to check on the status of their delivery coming out to get it. Even the appliance manager hung up on me.Also when I tried calling the store manager he refused to even get on the phone with me. As a first time customer I highly recommend you go somewhere else with your business. All they care about is your money just like the salesman said, " I'm sure glad you all came in today." Their furniture is just like their name says, FAIR. It's right in the name ladies and gents. Don't spend your...

In my adult life, the only place that I have ever purchased furniture has been Furniture Fair on Bell Fork. Every time that I have purchased furniture, I have also purchased the extended protection plan. Over the years, my purchases have been claimed by ex wives, broken due to my own negligence in executing military orders, damage to the finish due to miscellaneous incidents, etc. I never contacted Furniture Fair due to any of these losses. On this specific occasion, I purchased a bedroom set a little more than a year ago. The furniture successfully survived a military PCS with limited damage to the finish, but this week, while moving it 6 inches to access a power outlet, part of the headboard broke which supports the side rails. I immediately found my receipt and contacted Furniture Fair. To my surprise, the extended protection plan does NOT cover that. "The Extended Protection Plan only covers accidental damage to the finish," stated the furniture service department. "Like if your spouse leaves perfume on the dresser and it leaks. Then when you wipe it up, there is a mark from the perfume." Imagine my surprise to learn that the hundreds, if not thousands, of dollars that I have spent on extended protection plans has been a waste. The furniture service department did suggest a local furniture repair service that I could pay for. Of course, I'm military like most of the customers in Jacksonville, NC so I no longer live in the area. When I do return to Jacksonville, I have no intention of returning to Furniture Fair due to the overwhelming disappointment I have experienced from this...