Aurel's TV & Appliances — Local services in Jefferson Township

After a pretty seamless purchase of a refrigerator last week, I decided I’d purchase a washer and dryer as well. The pricing was the same at Home Depot, and I prefer to support local businesses rather than large corporations. I called yesterday 5/3 & spoke to a gentleman by the name of John. He went over inventory with me and I made my selection over the phone. Due to their delivery schedule being backed up, I decided I would pick the units up. I told him I would be in to get them, & he took down my information. I showed up to pick them up less than 24 hours later. Initially, I was rudely ignored. While I stood at the counter waiting to be helped. I was walked by, as if I wasn’t there. Finally after some time, a kind older lady made it apparent to everyone that I was standing there.. and asked the staff if they planned on helping me. John asked me if I wanted to see the units before I purchased them. I explained I was in a bit of a hurry, and I’d just like to purchase. He let me know it was going to be a few minutes while he did the paperwork. I said ok, no problem. He then informed me that it will also be quite a while before they can pull them out of the warehouse. That I should probably come back. I mentioned that I drove quite a distance to pick up this washer and dryer. I could not come back. The same lady who acknowledged me upon arriving, then mentioned to him that he should let them know in the back to start preparing my washer & dryer while he rang me up. He proceeded to argue with her that it’s still going to be time consuming, that there was a truck on the loading dock. I finally said forget it, and walked out. It was very clear that John did not want my business. I was not being irrational at all. I could have mentioned to him that I called ahead, and my paperwork could have been ready.. as well as the units. Just as my refrigerator was last week. I was very polite and understanding though about the paperwork taking a few minutes.. although in a hurry, I was not pressuring anyone to move any quicker or cater to me any different than the customer behind me. I am so disgusted by the way I was treated from the moment that I walked in. I’m also disappointed because I was going to inquire about the purchase of a stand up freezer for our new home. Instead I went home with an empty vehicle, and will take my business elsewhere. Even if it means waiting a few weeks...

UPDATE: My wife and I needed to look at a new freezer and microwave for our home so we took the opportunity to address my mother’s wall oven at the same time.

We never found out what happened with her order but are chalking it up as a great deal of miscommunication.

We worked with a saleswoman by the name of Sandy. She was VERY PLEASANT to work with to meet our needs. She spent a great deal of time with us, along with Sonya(the owner), to ensure my 86 year old mother will be taken care of soon.

I will update my review again soon and will update my rating accordingly. Right now I’d have to give them a 4 star rating as no one took responsibility for her order getting cancelled and for no return calls being made to her. I’m very optimistic that things will work out in the end.

Old Review Below* Unfortunately I have to give Aurels 1 star. If I could give zero stars I would. Any business that treats elderly customers the way they have treated my mom shouldn’t be in business. My parents have always purchased their appliances from Aurels and when their electric oven started giving them issues they decided to also replace their dishwasher. While their installer was at the house he also measured the opening for a new oven. My parents drove to Aurels and picked out what they wanted and placed the order. After dealing with some major health issues with my father (93 yrs old) my mom called Aurels to check on the oven. Sonya (owner) told my mother that there was no order because my mother had cancelled it, when in fact she didn’t. My father passed away so my mom hasn’t been able to focus on rectifying it. We just called several days ago and we are STILL waiting for a call back. Obviously Aurels doesn’t care about customers who have been loyal to them. It’s no wonder they are getting the dismal reviews they are getting.

Aurels Appliances should be ashamed of themselves for how they have treated my elderly parents. We will find a different place who will value...

Purchased a new Maytag refrigerator on 6/10/2020 and it was delivered and installed on Monday 6/15. On Tuesday morning I noticed the ice maker was not working, and the fridge is leaking water on the floor. I called Aurels Tuesday morning, spoke to the owner and she said no one was available as everyone was out making deliveries til 8:00 pm Now it’s Wednesday night 9:00 and no one has showed up AND no one has even bothered to call back. For $1700 I should not have a brand new defective refrigerator and a vendor uninterested in even calling back to acknowledge. Tomorrow I will call my credit card company and cancel the sale, they can come pick it up & I’ll shop elsewhere.

More on the story: I visited the vendor (Aurels Appliances - Hamlin) and asked the owner what they would do about my problems with my new Maytag refrigerator. They told me bluntly that "it is not our problem" and that I had to contact the manufacturer. I was astounded by their attitude!! The encounter ended in her threatening to call the police if I did not leave the premises.

I went home to decide what to do next, when my phone rang, and it was our local applianace repair service, Gershey Appliance Repair. They are the heroes of this story. They had been called by Aurels (after Aurels had told me they would do nothing), and Gershey contacted Whirlpool, who gave them an authoriztion to come to my home and make the repairs.

Gershey disvovered that Aurels' installer had crimped the water inlet line and also failed to connect a water line to the icemaker, which was causing the leak. They solved the problem in 10 minutes. Kudos also to Whirlpool Corp. (owners of Maytag) for covering the charges, even though it was Aurels poor installation and not the manu8facturer's fault.

Bottom Line: Bad customer attitude AND incompetent installation personnel. Why would you ever want to...