Kens Electronics — Local services in Kalamazoo Charter Township

I'm not going to give 1*, but I'm not thrilled with my experience. First off, as a business, I expect a certain level of professionalism when dealing with other businesses. I knew Ken would be rude after reading his web page, but I gave him a shot anyways. He didn't disappoint. Customer service is not his strong suit.

His website states that if he has the prices listed, he has the parts. Well, that's not true at all. I'm glad I called to check on availability. However, one part that I ordered was delivered as a substitute and the packaging appears to be from the 70's or 80's. Sure, it's new, but due to the way he packages items, the pins are completely flattened and I'll have to perform a little surgery in hopes of salvaging this component.

To be honest, I won't be ordering anything from Ken again in the future. You are required to pay by credit card, but you don't get any kind of receipt until you receive the package and then, it's not even itemized. However, he was nice enough to staple a small itemization onto the receipt, so I can't completely fault him. Judging by the dust covering all the individual packages, I'm imagining this shop doesn't see too much business and his attitude over the phone, both times I spoke with him seems to hint at the fact that his competition is doing much better.

Bottom line, I'll be taking my business elsewhere, even if it means I can't find a suitable...

Wow all the bad reviews I seen here with people that need safe spaces because this man has had his tiny lil dusty shop up and running the entire time my family has lived in this neighborhood I dont know about online buying from him I have been to his shop as its only a block away to get replacement tube for my 1970s Yamaha house stereo and have never had any bad customer service and always have found those discontinued parts that I needed so with that i will say to anyone under 40 thats doing biz with him he is just cut from a different cloth than you youngsters and will not put up with your millennial pronoun using bs its obviously very clear your parents have taught you nothing about respect for your elders and the fact you should be grateful this man is able to get your parts and I think its awsome he dont cater to the cry baby generation of today great job Ken thank you for keeping us stocked and even better for outlasting all the big box stores...

Honestly I feel bad for this old fellow. He’s a gem- his expertise is a nearly extinct art. People who appreciate older things like I do need people like Ken around. If you stop and listen to him, he hasn’t had it easy. I didn’t experience horrible customer service from him, but I suspect that people who did just don’t understand older people. A lot of older people are just straigh shooters. They don’t give bs nor do they tolerate it. I suspect that is how Ken is. Either way, in my experience I really enjoyed talking with him. I have a radio of my grandfathers that isn’t working properly anymore and while Ken can’t fix it outright he did offer to help me figure out how to fix it. And really the only reason he can’t fix it outright is because he had cataract surgery and wasn’t able to afford the expensive one that would have helped him see better. Give the guy a break in my opinion. Also offer to help him- he lives alone...