Wise Jewelers — Local services in Kenansville

My father took his Rolex there, asking for it to be shipped to the Rolex repair facility in Texas for service. Mr. Wise said he would only charge $50 to send it, and that would be the only charge from him outside of what Rolex charged (my father had been a repeat jewelry customer). Wise Jewelers returned it after Rolex supposedly serviced it, and it had moisture in it after a few days. He took it back to Wise. After a few weeks, Wise Jewelers returned the watch in a paper bag, without Rolex documentation, charging approximately $1600 for the service which is what Rolex normally charges. This was also odd since we have another Rolex in the family which had been serviced by Rolex and was returned with complete documentation in a nice box. When asked for the paperwork, the response was it would be sent but never was. We called Rolex which had no record of the service. When I visited Wise Jewelers to inquire about this, since we did not get the promised documentation, I was provided a copy of a receipt showing the watch was not sent to Rolex but to another service center in Texas, with a bill of approximately $1100. In front of me, he blacked out a reference number in the paperwork and would not give an explanation why. Our family's future business with Wise...

Needed some repairs on my wedding ring and am always reluctant to trust someone but am so glad I did. Wise jewelers did an amazing job my beat up cracked old ring looks as good as new! Highly recommend Wise and will be using them in the future. The price was also...

I've been taking my watches to this place for a while and never had a problem, I recommend this jewelry store to anyone who needs to change battery and make...