Ordered a Matthews Brothers sliding door. It was delivered face down on a flat bed truck resulting in the door frame being scratched and gouged along the perimeter of the frame. Asked for a new door to be ordered and was told it would be delivered in 3-4 weeks time, just like the original order was. Six weeks went by and I called to ask about the order. I was told that MB manufacturing plant was waiting for parts and it would be another 3-4 weeks. I promptly cancelled my ordered. I had a hunch that they forgot to place the reorder. I later found out the MB had no existing delays in manufacturing and was able to get a door from a competitor. Lack of communication and lies…not a great way to...
Read moreMy dad used to bring me there alllll the time as a kid as he was a carpenter and a damn good one. Found myself going back there last week to get some supplies for myself to finally finish off my fathers wood stove wall. Point here is these guys are always helpful, in a good mood and probably cracking a joke or two with a customer while out back in the shed loading your materials. Support local businesses folks. The powers that be dont want us to and badly. That in itself should stop and make you think. The only ones who can stop this...
Read moreInstead of going to a big box store I thought I would give my business to a local building supplier. I called and spoke to someone who completely did not want to help me. I'm in the market to buy one exterior door and two interior doors. I don't have a lot of tolerance for people who don't want to sell me what they sell. Perhaps this was an off day for Jeff (answered the phone). Instead of money staying local our regional community it will go to big box store (Home...
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