Jones Hardware Grand Lake LLC — Local services in Ketchum

Bought a weedeat for my grandma who lives on the lake. Echos have small cut blockers. My weedeater rolled down a hill and broke the gas tank off bc of the narrow protector it wouldn't even sit on a 18° pitch. 330$ I spent at this hardware store on a weedeater that has a 5 year residential warranty. Less than one month old and they won't warranty a single part that's broke. Absolute joke of customer service or the need or want to keep repeat customers. Mind you I had to show up 3 separate times just to get them to bring out 1 of 8 of the models I specifically wanted. Tried to keep my money in a local business and this is what you get....

So the people were super helpful and nice, where it fell apart is when I ordered some stair stringers and the floor supervisor was supposed to cut them out. I visited the store about 6 times in a span of about 6 weeks and the staff gave me every excuse why he hasn't had time to get to them. Never the less they never got made and I had to go elsewhere. So the staff was great but the guy that was supposed to cut the stringers probably wouldn't meet any employers...

Just went in for one thing. Was greeted at the door with “Hello can I help you find something” he took me right to what I need. I then checked out. No time at all I was in and out. The place looked organized and clean. It was nice going into a small hardware store. Wish we had more of these around in...