Okefenokee Rural Electric — Local services in Kingsland

I left a $275.00 deposit on a light on a pole at $8.00 per month after 45 months they turned it off this should have been discontinued wen the power was cut off but okefenokee rural elec hilliard fl. generated a new member number and let the light burn for another 44 months then disconnected for non-payment leaving me with and $80.00 bill an no $ 275.00 dollars then post on my credit bureau ironic this utility company would disconnected if your 10 days late I ask what happen to my deposit they said that over a 44 mouths of 800 dollars a mouth that it was used to pay the security yard light a account that should have been closed 4/12 years before wen I cut my power and moved bake to fl. I ask them who authorized the new they could not tell me and did not know where the member fees came from or who sign my signature on the member card or why they could not produce one I have recently turn in a complaint to the Georgia bureau of business ethics and invite others to do the same thanks for reading this this is a sad way to make extra money especially for those who cannot afford it. if co. like this one does enough of customer like this I would not

want to be a ...

So having my power turned off for lack of payment (my responsibility 100% I know this I'm not a fool) went in to get "help" on understand their billing cycle and shutoff policy. After getting a complete runaround I asked if I had any other options and was told verbatim "I don't know what to say to make you understand you have to pay your bills on time" followed by a blank stare literally down here lifted nose at me I very frustrated held my tongue and walked away. 10 minutes in to my drive to work decided to call another branch (nahunta) and ask the same questions and for options. Within 10 minutes I completely understood why the billing was the way it was and how I had gotten behind. But even better she (the lady in nahunta) had given me options that not only got the bill completely up to date but had me a credit if $158 without any more money out of pocket! It is now completely understood, easily managed, and I will never have to deal with this extremely unhelpful snooty lady who has forgotten what her actual job is... Customer service. (Let it be known I was never once blameful cursing condescending or disrespectful to her...

Have been a member of several electric COOP’s OREMC is pretty good! Have not seen the poor customer service that others reported. People have been nice and attentive, All costs for services were emailed to me on a contract and that’s what I paid when having power installed to my home. As for keeping the lights on, about average, as the COOP has less people it takes longer to fix outages, it is normal. I am never a fan of the monthly connection fee but it seems to be the way all Electric COOP’s work. If you are unsatisfied, get involved! You are a member, go to meetings, vote, and make you voice heard! Find you Area Rep and call him day and night, that’s his job. Overall OREMC is a pretty good COOP. It will never have the resources of FPL or GPL but that’s how it is. It will cost more $$ and take longer to fix a problem, but they are not a big Corporation and they do care because they are members also. It’s a...