Paradise For Pets — Local services in Konterra

This is a really nice little place tucked away and seems to be independently run by a great group of people. The dogs are given an outdoor space to roam around and are paired with 1-2 other dogs that are similar in size and energy so that they can have some socialization and fun while you are on vacation! My Shiba Inu definitely didn't want to leave when he came to pick him up and wanted to continue to play with his canine friends. He seemed very happy there. Pick-up and drop-off were easy and efficient, and the staff was very friendly!

HOWEVER - this is the reason for 3 stars instead of 5 - our poor doge had contracted kennel cough during his visit and spent 3 days directly after we got home laying on his bed pitifully with a honking goose cough until he was able to fight off the illness. He's a young dog so he was able to get through the illness no problem, but I do worry that such an illness could be potentially deadly in older dogs. Kennel cough is understandably common in an area with many dogs, but it can also be passed among dogs via contaminated bedding, water, etc. It can be pretty hard to figure out which dogs have the illness or not, but I would suggest the business keep on high alert for any signs of illness and quarantine the dogs in separate pens if so. Also, frequent deep cleaning of the overnight kennels, bedding, food bowls, etc would...

I used to love bringing my dog here. It was close enough to where I work, they keep them outside all day which means my pup came home well exercised and they are reasonably priced. However, last week I received a call at work from them stating that my dog was at the emergency vet. When I asked what happened they said that she attempted to get out of the enclosure while another dog was being brought in and one of her ears was caught between the door. There were two tears in that ear which required stitches and at home care. I have to accept their explanation of what happened since I was not there but I did ask what kind of door would cause that type of injury. They said that it is a wooden door. They also told me that there was nothing sharp in that area when I asked. I don't understand how one ear could get caught in a door since its attached to her head. So my overall complaint is that the materials at this site caused my dog injuries (if that's what happened) and the workers do not own up to any...

Terrible Customer Service!!!! I called for the first time to make a reservation for my dog for this upcoming weekend and Christmas. My plans changed so I called today to cancel for the weekend but still wanted to keep my reservation for Christmas. I was told I didn’t have a reservation for Christmas. I explained I made both reservations at the same time knowing that Christmas would be booked early. I was asked when because the person I spoke to told me they have been fully booked for Christmas for 3 days. I looked in my phone log and told her I called on November 11th at 4:27pm and could screenshot it to her if necessary. The person explained that she could put me at the top of the waiting list. I said, “So you’re telling me I have to be put on the waiting list because someone on your end did not make my reservation?” Her response was, “you’re correct.” UNBELIEVABLE!!!

Not worthy of...