Verizon — Local services in Kuna

On June 27th Sat my phone locked me out I tried my password 6 x! I was afraid if I put it in so many times it would clear my phone out so I headed for the Verizon store at the mall at about 4:15 pm. I arrived to locked doors no sign stating they were closed so I headed for a store in the mall! There were 2 people working one being Dystinee available the other working w someone! She helped me reset my Apple password and tried to set up an appointment for me at the Apple Store. Next available was the following Friday I said I can’t wait that long! She offered me her number and that she worked at the Kuna Verizon. She gave me instructions how to reset my phone from I Tunes and if I needed her help just call her. I don’t have a computer or know anyone who does! I’m 60 years old can’t afford a computer and my phone does what I need. Wednesday I got off work at 3 went to mall Verizon main store there were people in parking lot! I stood in line w 1 person ahead of me, a woman ask me what she could help me with I told her my phone locked me out! She said what did it say I told her she insisted on turning my phone on to see the message I said NO I can tell u I don’t want to risk loosing my info! She said Sorry u need to go to Apple Store I told her they were booked up for weeks she said I can’t help u! I ask her to call a number Dystinee had given me if she could help me. So she called since I had no means to! That is the only help I got from them! I drove over 20 miles to go to see Dystinee at the store she was working at! She got her laptop out and started the process to get my phone back and running! Dystinee went Above and Beyond to get my phone back for me! My phone is coming time to Upgrade and I will be going back to her as well as recommending all the people I know On Verizon to go there since there is NO Customer Service given at the main Verizon Store at mall! I will be posting on Facebook the lack of Customer Service from Verizon at Main Store at mall. So “Thank You” to Dystinee at Kuna store on Deer Flat and Linder! I would have given a 10 star review but it only went to 5 Star! I will be back as soon as screen protecters come in! Thank you again so much! Teresa...

Word of warning! Be aware of the details. I was told it was easy to switch from AT&T to Verizon. WRONG! Couldn't be anymore difficult and the cherry on the top was that I was told that I would receive a visa prepaid card to pay off my AT&T bill. Well hopefully one day I will but my bill was due two days ago and its only been 4 weeks in a process that Verizon states can take up to 8 weeks. So be aware of the details! I have to pay $880.24 or face fee charges now. Yeah! Thanks Verizon. Oh - and I know that one day I will hopefully be reimbursed, that's NOT the point. The point is that I was sold a "pain free" process and told I would receive a visa prepaid card to pay my bill, THAT DID NOT HAPPEN! I just paid the bill myself, and having to fork out $880.00 for anyone is a lot! So thanks again!

6/8/2017 I wanted to make sure I took the time to provide an update to this situation, so you don’t just have half the story. The ending of this story is not rainbows and butterfly’s, but this store has tried to correct the situation. I was contacted by their support and branch manager. They both apologized for the unfortunate circumstances I have had to endure. They are also going to in the future inform their new clients that they will be responsible for paying their other providers bill and then they will be reimbursed, NOT that you will receive a prepaid card and then you can pay your bill. Also, you should know that the actual service I am receiving from Verizon is great. No complaints about that. My complaints are around my induction as a new client and the information I received which ended up putting me in an unfortunate...

I went in to upgrade my phone based on a mothers day special on 5/12. I was told I had to upgrade my line to receive the special,so I decided to upgrade my line to get the phone. I went to pick put a new phone case, and came back to the counter to see the employee Antonio Jimenez putting a new screen protector on my phone. I asked "oh, does that come with the phone?" Since I didn't ask for the screen protector and he didn't ask if I wanted a screen protector. His response was, "Yeah, it's a great deal." I receive my total bill for taxes, fees, set up and the case for $189.61. It seemed high, but my son and I had been in the store for so long that I figured I would review the receipt later. I get home and review the bill to see the "free" screen protector was actually $46.99!!!! I go back in the store the next day with receipt, tell them to remove the screen protector and refund the charge. I wasn't asked if I wanted it, wasn't told price, nothing. The employee said, we can't refund screen protectors, sorry. Now I'm out almost $50 for something I never said I wanted or told would cost me. I had a screen protector at home I had paid for prior to this purchase that I intended to use that wouldnt have cost me a dime. Seems super shyster-ish and way to drive sales and screw the customer out of money . I have been to the store the week before and received good service, but I won't return after this. If you can't trust all employees, you can't risk going to the...