X-Tek LLC — Local services in Lake in the Hills

I had a broken screen on my cell phone. They said they could fix it, or get me a new phone. I asked them to fix it. It was fixed quickly, but people have a very hard time hearing me. I took it back in and they said it was fine. I went a week before being forced to take it back in again. They said it was fine, but they would look at it. There was an issue, and they were able to fix it without a charge. When I picked it up here was a scratch on the brand new screen. The gentleman helping me called the technician that worked on the phone. He said he scratched it while while working on it. They didn't offer to fox it again, or refund me. There's also a small indentation that I'm assuming is causing my battery to die quicker. No one followed up with me. If you're looking to purchase something from them, that has already been refurbished by someone else, you may be okay. I would not recommend to take your belongings in to get fixed after the multiple problems and service I received. I don't have any recommendations for another store, but at the moment I'll be sure to inform everyone of my experience before they make the same...

Went in for a screen repair for my IPhone 6. Nothing worked afterward, as far as hardware connected to the screen. The man at the counter told me that virtually every screw was loose, and asked me if the phone was an insurance replacement, which it was. I was grateful that he tightened the screws. Hence, the extra star. I don't know if these companies generate revenue by salvaging parts, but it seemed that absolutely noting worked after having my screen replaced. When I came in, I informed the man at the counter that neither my touch-ID nor my proximity locator (?? sensor that makes your touch-screen inoperable while while the phone is to you ear) were working. I came back in to the store within an hour of the repair to explain what was wrong with the phone. All I got back was tech-talk, and how my phone had been repaired previously.

Everything operated as it should before the screen was replaced.

Hopefully, someone has had a...

Last year I took my motorola Cell phone to be repaired for a battery that was not Charging. in the process I was told that the back cover needed to be replaced. When they repaired the phone one of the phone cameras got disabled, then finally after nearly 2 weeks I was told that they could not be able to repair it. the back cover was not suppose to be expensive but they still kept the difference of my deposit (no refund) back to me from the reminder of the money from the back cover plus a bit of labor. no refund on the difference they still owe me, and they never contacted me back or mail me a refund. my phone still won't work, my camera got disable by their intervention and they kept some of my money i will not ever endorse or recommend these people. their management in the money and customer relations is terrible. don't do it I found better places like one...