Lilydale Garden Center — Local services in Lilydale

An employee from Lilydale Garden Center inserted themselves into my private, family business. I recommend going someplace else for your lawn and garden needs. For many years a family member has sent me seasonal flower pots, Christmas trees, and other outdoor decorations as gifts. This person used to purchase these items from Linders; however, they recently decided to switch to Lilydale Garden Center. I noticed a difference in the quality right away. The Christmas trees and the tree stands were smaller, the trees would blow over, and the strands of lights were a mess - sometimes, a strand would even be out. I never complained. These were gifts, after all, and I appreciated the thought. Unfortunately, the large flower pots I was gifted didn't last very long because I live in an area with a high deer population, and the deer eat all the flowers. I have tried to move the pots closer to my front door. Alas, the deer continue to eat them. I don't have the heart to tell my relative to stop sending them. So, I have sold them for cheap and made someone else's day, given them away, or put them on my boyfriend's grave. The florist, Jennifer, saw my advertisement in search of a new home for my summer pots this year and was offended. First, she called my mother to "tattle" on me. Second, when I spoke to her, she threatened to call the family member who gifted me the flower pots. Third, she stated I was "a terrible person, and what I was doing was unethical." I asked if she had ever received a gift that didn't suit her, and if so, I wondered if she told the person she didn't like said gift or if she accepted the gift with grace. She replied, "This isn't about me, it's about you, and you are terrible and unethical.” 1 Items purchased are no longer the establishment's concern once something leaves the establishment. (Can you imagine if other retailers did this? "Hi, Norma. This is Macy's calling to let you know your son is returning the socks you got him for his birthday.") 2 Lilydale Garden Center employees should stick to plants rather than insert themselves in the business of its customers' families and then insult someone they have never met. 3 I much preferred Linder's. They have higher quality merchandise and didn't cause unnecessary drama for me and my family.

Let me add the manager and the owner didn’t call me back so they support this behavior. They have blocked me on Facebook and deleted my review. This is not a...

Lilydale Garden Center has been my favorite nursery for 20 years. The staff is always helpful and knowledgeable, and the smaller size means I don't have to walk miles to find what I want. Their selection of annuals, perennials, trees and shrubs is outstanding, and I often find the newest, and most desireable plants at this family owned business. The great service means they will always help me bring things to my car, and arrange convenient times for delivery (I always get my fresh Christmas tree here and their wreathes are beautiful and unique!). They offer personal planting services, which I know others use extensively. Lilydale' s work crew has done fabulous work for me in my yard--from removing old shrubs to planting new shrubs, trees and grass, their work is always exemplary. They have the best garden soil in town and will deliver it by the truckload, which has been fantastic when I have put in new gardens. Overall, a wonderful garden center that I recommend all the time to...

They were, overall, great to work with on a small job adding trees in a small bed. Looked good. Very flexible and quick for a small job. Workers and managers were friendly. Big but: We had irrigation moved for the bed but apparently it wasn't moved quite far enough in one spot. The dig lines were still fresh and visible fyi. I was verbally told, and it is written, they don't help with inadvertent damage to irrigation lines, so I know they won't cover it, but if that is the policy, I would think fresh dig lines from the irrigation company would indicate where one needs to at least be a bit careful. I was verbally told they have one or two people who do tend to be a little less cautious on that. Feels like a get-out-of-jail-free card and then effectively adds a way more cost and busy work on my end on a "small" project. Caveat emptor, I guess. Overall, many plusses but some very big cautions on certain types...