Walmart — Local services in Lincoln

I purchased a 65 inch Vizio TV, got it home, set it up and had a blank screen. Called Vizio, two hours on hold and no answer. Brought the TV back to Walmart a few days later and exchanged it for another 65 inch Vizio. This time I bought the extended warranty but used a Visa gift card to pay for just the warranty. Got the TV home, set it up and again the same problem, black screen. Called Vizio and after an hour and forty-five minutes on hold, I spoke with Joe who told me they don’t have the update and no ETA for the fix. So almost $600 for a TV that doesn’t work and no idea when it would. Needless to say I brought the TV back to Walmart for a refund. I explained to the associate I paid for the TV from my bank card and the extended warranty on my gift card. I produced the receipts as well as both cards and ID. She did the refund and gave me the receipts, cards and ID and off I went. About half hour later I looked online in my bank and noticed the refund and then saw Walmart reversed the refund. I was confused. I called Walmart immediately and was put through to Marie in accounting. Marie was able to pull up the transaction and said she could see it was kicked back for some reason but then put through again. Give it seventy-two hours and if I had any problem call or come into the Lincoln store. I noticed the next day that both transactions were removed from my account. After spending a few hours on the phone with the bank they said it was on Walmart. I checked the receipts and thought let me call the Visa gift card and see if the warranty money went back on that card. After spending over an hour trying to speak with someone there, I was told Walmart sent my entire refund back to the gift card and because the refund exceeded the original amount of the card it was now blocked. I was to send them a copy of all receipts and paperwork and they would send me an email with a case number and how to send them the information. It would take 7-10 days before I would get an update. Although I told them this was unacceptable, I got nowhere! I never received the email. Called the next day and got more of the same thing. After the 72 hours and no refund I went back to Walmart to speak with Marie in accounting. After all, it was their associate that erred in giving the refund properly. I really felt that Walmart needed to make this right! I got a bit frustrated because I spent three and a half hours at Walmart to resolve this issue. It escalated from Marie in accounting to Jodi and Josh the assistant store manager. Marie spent awhile on the phone trying to get some resolution but did not. Jodi stepped in and spent about an hour and a half on the phone with the Visa gift card company and with me right there with her. It was exactly more of the same but this time they actually hung up on us! Jodi called Josh, the assistant store manager to ask where do we go from here to get some resolution for me? To end this extremely draining saga, Josh had Jodi cashed out the gift card and refunded me close to $700 in cash! But all of this is not the point to this story! The point I want to make is just about everything that could have gone wrong with this transaction did. But, what I want people to understand is this; we are all imperfect humans who are going to make mistakes. What you have to look at is in the middle of a pandemic, in an incredibly rural area, everyone at that Walmart who waited on me (which wasn’t easy as upset as I was) went the extra mile! From Dawn at the front desk with her great smile and compassion, Marie in accounting who was ready to leave for the day, but stayed to try and help me, getting about as frustrated as I did, Jodi who spent so much time and determination on the phone, pulling all her resources to try and get some resolve and Josh the assistant store manager, who with no argument to me said we will make it right and did!!! Anyone can err! It’s who takes care of their customers when it happens?...

It is not the best Wal Mart that I have been to. It is a fairly small walmart and is not a super or mega center. But it does have essential items. From toilet paper to automotive maintenance. The shelves are usually well stocked but the aisles are narrow which is not bad except on days when they are restocking the shelves. The have a decent selection of food items. Canned good, dry good, snacks, frozen foods. There is no fresh food section. They have 6(?) Self check-out kiosks, 1 service desk, and 2 or 3 manned registers.

Most of the employees seem friendly, helpful, and pleasent to talk with. Where it is located in a small town the employees know most of the customers onna personal level and which makes it more of a friendly environment. But it can also be a little bit irritating as sometimes they will get to involved in conversation with a customer. Which is usually an elderly person so that makes it perfectly fine in my book. Elderly need people to talk to just like the rest of us.

The restrooms are clean if you are the type of person who doesn't mind using public restrooms.

I think I covered just about everything that I can think of right off the top of my head. Enjoy and hope this...

Walmart is Walmart. We were there, mainly for groceries. Pretty consistent. Produce and fruit vary. You have to check before buying. This is why we do not have them pick our groceries. Supply lines are still not to where they once were, as cat food, distilled water and other things might not be available. Having said that, and with all the complaining about self checkout, we still go there. Personally, I prefer the self checkout, as I like to pack my own groceries and there is much less chatting by the checker. You often get better produce and a friendly checker at other grocery stores, but there is a cost. Valentine's display was great and a good assortment of cards. I do not like storage in the small aisles as things get jammed, especially when we can't find that for which we are looking. That's with all Walmarts, regardless of size. I wish they would have an online layout of the store, whereby one could put in the product and have it show location and availability. It would have to be by store, but the information must be available. This could be driven from the inventory control system. In spite of all the complaints about Walmart, there is a reason we...