The lady that called when you need shipping was polite on the phone. I was driving at the time she called I ask if she could call me in 10 minutes I would be home. She did and gave all my info. Didn't think to tell her to add insure onto my shipment and she didn't ask if I wanted it. They should ask if it something you want since they are doing the shipping more often. She said it would go out the next day if she could get her workers to get busy. Was very upset after opening the box with my glass oil lamps in the box was long but not very high and the biggest lamp was not wrapped very good and the handle was pointed down on the bottom of the box and of course it was broken. I sent her a photo and she said once they send it it's out of her hands. So I'm out my lamp I wanted nd the money I payed for it. If you need something shipped from them that is fragile. Make sure you instruct them on how to wrap it and pack it so it doesn't get broken and insure it. Will never get anything else from them. Not very good at teaching there workers on shipping things. If you give your opinion and not say anything bad about there shippers a note if they don'tlike your review expect them to give you a bad score for buyers and other companieswon'tlet you buy from them. Had no problems ever bidding on any Auction till I gave a review then all the sudden I'm flagged with a score of 18 and a new Auction Company I wanted to do some business with said I couldn't buy from them. Never heard of this but There are ways around it and I got the stuff I wanted but if they new how to pack they wouldn't have got my review which was only a heads up to make sure you insure...
   Read morerecently had the pleasure of dealing with SS Auction and I must say, they exceeded my expectations in every way. Their outstanding service and the personable nature of the owner truly set them apart from other auction companies I've worked with in the past.
From start to finish, SS Auction provided an exceptional experience. Their staff was incredibly helpful and knowledgeable, making the entire process smooth and effortless. They are prompt in answering inquiries and addressing any concerns, displaying a level of professionalism that is hard to come by these days.
What really stands out to me is the personal touch provided by the owner. It's rare to see someone so passionate about their business and genuinely interested in building relationships with their customers.
Not only was the owner personable, but they also went above and beyond to ensure customer satisfaction. They took the time to understand my needs and preferences, providing valuable insights and guidance to help me make informed decisions. Their expertise in the industry was evident, and it instilled confidence in me as a customer.
Additionally, SS Auction's attention to detail is commendable. The auction itself is well-organized. The items are presented in a professional manner, making it easy to evaluate and bid on the items of interest.
I highly recommend SS Auction to anyone looking for a top-notch auction experience. Their exceptional service, knowledgeable staff, and personable owner make them a cut above the rest. Whether you're a seasoned auction-goer or new to the scene, you'll find working with SS Auction to be a delightful and...
   Read moreI have been going to SS Auction for a couple of years now.l live in Luray va so it's about a 5 hour drive.lts worth every minute, l try to go to their biweekly sales or their catalog sales.l have never been disappointed. I am a designer and l have an antique store.l always find unusual things, things you can't find anywhere else. Being a designer l am always looking for things that can make a room. I can find things for clients from period peices to a good quality reproductions. If you don't know the difference , you don't have to worry they are very honest .They describe the pieces before they are sold. If you have a question about a peice just ask.They are always helpful. What l like about their biweekly sales there is something for everyone, in every price range. The owner Phil has an eye for picking the finest peices. I have never had a bad experience there.Everyone there is helpful from the time you register to the time you check out.l have been in business for over 40 years and have bought things all over the US and abroad .Many hours and days on the road, now l just go there ,it makes my business much easier.The hardest thing about this business is finding great things and l always find Great...
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