Thomas Foods USA — Local services in Logan Township

"I had a terrible experience at this warehouse. I checked in at 8:20 am and was put on hold for more than 12 hours finally being assigned a door at 8:00 pm. Even after that, they still hadn't started loading. This kind of delay and poor management is unacceptable."

To improve, the warehouse should

Improve Scheduling and Coordination: Implement a better system for scheduling appointments and assigning doors to minimize wait times. This includes tracking incoming trucks and managing door availability more effectively.

Enhance Communication: Communicate with drivers about delays and provide updates on loading times. Transparency can help manage expectations and reduce frustration.

Increase Staff Efficiency: Ensure that there is enough staff available to handle the workload and streamline loading and unloading processes.

Invest in Technology: Utilize technology for tracking and managing warehouse operations, which can help in reducing delays and improving overall efficiency.

By implementing these measures, the warehouse can significantly enhance its efficiency and reduce wait times...

If you have a chance to cancel this load- do it. It doesn't worth it. It's just a wasted time. I came here around 11 am for a pick-up. My broker told me that my load is ready. It's not true. You also gonna get lied. But if you are stuck with this load don't drive straight here. This place is packed. Believe me, you don't want to wait here. Stay on a truck stop and check-in by phone or QR code mentioned in previous comments. I got a phone call only next morning around 4 am. Another 4 hours to get loaded with 15 pallets plus one hour to get my paperwork. Warehouse workers are very slow and lazy. It's seems like they are on break all the time. Office ladies are rude and spent more time talking to each other than do an actual work. I don't know the person who is in charge here, but my dog would do a better job manages this place. As I said before, ask you dispatcher to find...

Don't bother coming here unless your up for a break. Checked in at 12:30pm for a 4pm appointment..Got a door at 2:00am and bills at 4:30am next day. Knew they overloaded me so I scaled it and it was 92,380lbs. Came back for them to re work and 4 hours later they reloaded it. Think they hired everyone with zero experience in a warehouse setting from the loaders to the office staff. Takes them like 20 mins to check a driver in. Do yourself a favor and don't take the load if you have to come here. You...