Garage Door Express — Local services in Lone Rock

Had to call three times to get somebody to come out and look at a damaged garage door. They repeatedly promised someone would be out, but the technician didn’t come until after the third call. Not once did they mention anything about a service charge. I fully expected it to be repaired, but after less than 2 minutes the technician said they didn’t work on that brand of garage door and wouldn’t be able to repair it. About a week later I got a bill for $75. I called and talked to who I presume is the owner and reiterated the fact no one ever mentioned anything about a service charge, and the technician was there less than 5 minutes. The owner rudely told me that’s the way it is, and I should have asked more questions, and then started complaining about his labor and truck costs. Customer service on many accounts is lacking from the people who schedule repairs, the technicians, as well as the...

The chain gear on daughters garage door snapped off, 15 year old machine. Contacted Emmanuel Tuesday night and gave him details, set appt for Wednesday and arrived promptly on schedule and had the repair completed in 30 min. He also lubricated all the wheels and hinges as well as the spring at the same time. Prompt service great work ethic and pricing is the hallmark of a...

I called at about 10:00 one morning and a cheerful person answered. Told her my garage door cable had snapped and was prepared to beg someone to come out within three days because the person capable of lifting the door manually was going to be leaving town. I didn't have to say a thing about that. The technician was here and done with the job around noonish...