WestRock Paper and Packaging, Inc. — Local services in Longview

I should give zero star if allow. Arrived 1.5 hr advance from appointment but asked to go out again and loops, weight extra. Again back at dock for my 5pm appointment but the checkin guy created drama and discriminate me. The receiver guy on checkin was so rude and pushes my old friend so hard. My senior freind suffered with trauma at there facility because of the checkin guy mistake and push him so hard and used bad language. Will report to control board for their license cancellation and compensation for their hard hit on innocent truck drivers sitting there and waiting. No appointment till after sitting a day waiting due to there mistakes to let driver to keep loop around for 2hours in their yard. Management should take proper action and fire those on their receiving recycling guys to get the operations run smooth asap otherwise this facility is no go for...

I was late for their loading due to the fact that I changed the wheel and arrived at 5 pm on Saturday. The guard woman asked for my pickup truck number, which should start with the number 9, checked it and said that they were no longer working and said to come tomorrow at 7 am. Nearby there is a truck stop with a restaurant. I saw on her computer that my load was “not found”. I arrived the next morning and "Not Found" again. I was told again: Come tomorrow. The third time I didn’t go and take another load for me. It was probably a broker's mistake, but why say come tomorrow if you could immediately say that your cargo...

Maybe I got lucky, but it was all smooth for me from checking in to leaving and weighing. Just one thing, though. Be sure to have your trailer swept well. No debris or any sort of sharp objects such as nails or glass

My appointment was Sunday 1pm. Checked in at 9am, advised to go to Dock 5, which is Bldg 5, and to pick a door myself. So I went to Dock 5 (Bldg 5), got a door, and got loaded in an hour. No problem with the weight. The lady at the check-in was helpful and very efficient, and the guys in the warehouse were more aloof than lively or happy but helpful and worked really fast. I don't mind...