Best Buy — Local services in Los Angeles

I was pre-approved through progressive financing and went into this Best Buy location to pick out my items. I took my time looking around, comparing products; multiple times I was approached by the same rep asking if I needed any help, and I repeatedly told him no. After the 3rd time, I figured he was being told to follow me. Yes, I'm Black, with locs, in a predominately Hispanic/White area.

When I was finally ready to check out, a worker, who I assume to be a supervisor of some sort, kept walking by the counter whispering to the sales rep who was checking me out. After about a 10 minute stall, I was told I could not get my items today because the ID I provided did not match what the financing company had on file. I thought that sounded weird, seeing as how the finance company didn't even ask for an ID to have on file. Due to my familiarity in sales, especially with financed items, I knew this was a stall tactic when the customer is suspected to be FRAUD. When looking for FRAUD, sales reps are triggered by a number of things, one being an out-of-state ID, and another being a request for the newest, latest tech. I had a Georgia ID, trying to complete this transaction in California, and I was getting an iPhone 11 and an iPad pro. I get it. However, the process was going fine until that "supervisor" got involved.

Knowing what was going on, I decided to remain calm, and inquired as to what next steps could be taken, at which point I was told my ID was FAKE and that I can NOT get my items. I almost lost it, but I still remained calm. I explained that this is my legit, real ID, and I'm not leaving, so what's next? The "supervisor" apparently "called it in" whatever that means, to confirm my ID was real, and then proceeded to check me out. I understand processes and procedures; and I'm objective enough to understand how my situation could come across as FRAUD seeing as how I had an out-of-state ID AND wanted items totaling over $1,500. However, I couldn't shake the feeling that the "supervisor" was racially profiling me and made a, seemingly easy, process extremely difficult for no reason.

I was in there for over 3 hours. Best Buy needs to train reps on how to be more aware of the verbiage they use when suspecting some one of fraud. I am a legitimate customer who was told to my face that my license was fake. The license I use every day that was given to me by state government. That should not have happened. I will never choose Best Buy again for any of my...

If I could give this place negative stars I would. "Expert Service" is in their logo and never have I ever been treated so terribly in a retail setting before by both a cashier who's name was April and a "Manager(who was only a supervisor according to her name tag" Who's name was Kristian. I've been here twice with nothing good to say from either experiences. I ended up returning laptop accessories on my first visit to this location because I couldn't get over the terrible customer service and ended up buying everything on Amazon. Today I made the terrible decision to return to this location (because it is the closest to my house). I purchased a mini instax camera and several accessories to go along with it. Firstly, don't expect any of the girls in this store to be welcoming or knowledgeable about their products. Bestbuy offers a deal of 2 mini Fujifilm instax fillms for 24.99(40 prints in total) but they were nowhere to be found. When I got to the register I showed the girl what I had seen on their website and asked her if she could just honor and adjust the price. She insisted on running around the store and keeping me waiting for 10 minutes. After returning she insisted on keeping me waiting longer because quote on quote"it says we have a bunch of them I just can't find them, if I can't find them ill call the manager up to price match". After no luck with that she informed me that was a online deal only. BUT nowhere on the website did it say that??She couldn't even point out to me where is said that. When I asked her to price match their OWN WEBSITE she said no. Finally a "manager" came to me and before I could even begin to explain the situation she gave me attitude! No help anywhere! Rudeness and attitude everywhere!! The sales clerk- April lied to her in front of my friend and I about what happened and the "manager" Kristian walked away from me as I was speaking to her. I asked her if she was the store manager and she said she was but I'm not even sure if she was a manager because her name tag said "supervisor"?? My advise STAY AWAY. Buy on Amazon for a better price and...

I did not hate this place. If I hated it, and HATE is a strong word to use. Whoever makes these programs or makes these programs (Sarcasm) I would not have been there. You people creating the programs for these posts need to re-think your strategy. I really enjoy going to Best Buy . Less than 5 Stars does not mean I hate it. It means there is room for improvement, as every entity (You, me, Best Buy, all others) always has. Bottom line, I enjoy the place but there is room to improve such as, "Who do they have on the the floor at all times, knowledgeable enough to answer the questions about what I want to buy and any technical questions I may have. The salesperson I talked to did not know what I was talking about. So he looked it up on his phone, which I had already done. So, my decision was made on what I knew, not on what he said. On this ERA of better technology and information, the next level of sales challenge, not just for Best Buy but for all service providers (and in this time and age, every identity is a service provider, the product can be obtained anywhere else) is how comfortable is the customer at the time he is on the floor with the product he/she wants, what the capabilities of the products are, what it can or can not do for the customer. If the customer's knowledge overrides the sales person, your corporation's reputation is now down. Unless you follow the customer and truly understand the details and how you can improve your SERVICE, not your product. It all boils down to service FIRST. If this makes sense to you, you will progress and grow and put systems in place to bridge the gap, if you don't, you can hit DELETE and nothing will change your life and no one will ever know about it. At least that is what you can think. But the next customer will know and your profits will know, and then you will know.

Til then, enjoy, Juan...