Panda Express — Restaurant in Los Angeles

Before entering the business there are covid-19 guidelines, and other rules/policies(5 guests only at one time" from the operator/company. When entering the business I see the "6 feet apart" signs on floor, we (2 guests) proceed, stand on the signs, and the food preparer behing the covid19 protective shield yells at us, due to the noise and barrier it is difficult to hear her, so i approach, and she says only 1 of us can be inside. We step out, and I count the total number of guests, and there is only 3, so why I cant us 2 go in? I proceed to ask for a supervisor to clarify the information provided at the front door. I must add that there are 3 employees sitting on a table, maybe on lunch/break, but I do not know that, maybe they can assist in assisting with the misunderstanding of their so called policy. While waiting outside, I count the number of guests, and now its 2, the shift lead/supervisor comes out, and first thing she tells me is "relax" with a tone of arrogance. I proceed to have the 5 guest policy explained, she states that is only 4 walk on guests allowed, and 1 possible online order guest. I ask to inform management that its a bit misleading, and at simple view when entering the establishment, you think and feel that 5 guests are allowed at once. The shift lead/supervisor becomes irrtated when I mention why not be more organized and have a person stand out and provide a better customer service experience. After about 9 minutes of being outside, we are finally allowed to go in and order. The same food preparer employee behind the protective shield yells at us give her our order, when my son does so, she yells back to sprak louder, my 12 year old son lowers his face covering ,and she quickly yells back to put it on, or leave, in a rude tone. At this point, I ask to get the corporate contact to file a complaint and suggest a better customer service experience, which took about 5 more minutes of wait time. Finally we place our order and go about paying. I finally get home, i open my chicken teriyaki bowl, and I notice no teriyaki sauce, there was no sauce in the bag. Unbelievable, I call the store, and I ask Sandra ( the supervisor on duty) why was I not asked or informed that a chicken teriyaki bowl requires that the customer requests the teriyaki sauce? Sandra states it is policy, that all sauces must be requested by the customer. If that is so, why did they put Soy and chili sauce packets in my bag? My experience was horrible, my food was cold, bland, no flavor, i apid for 2 teriyaki chicken bowls with...

We've been going to this Panda Express for 5 years and while they've always had issues like closing an hour early or being unfriendly, I've never had an issue that caused me to write a review until today.

I'm a pretty understanding person. People make mistakes so it's not a big deal and I never hold it against someone but today after they put meat into my vegetarian plate, the woman (short and in a black shirt) helping us felt the need to tell us that "everything is cooked together anyway". She started by scooping the meat out of the plate and back into the serving bowl and I told her I couldn't eat the rest of that plate after the meat had been on top of everything. I wasn't mean about it but frankly, in food service you shouldn't just remove the thing someone can't eat and then give them the same food back. She then got very passive aggressive and started putting all the food back into the serving bowls (so all the Super Greens that had Orange Chicken on it were now back in the Super Greens serving bowl). I'm sure I looked disgusted and I was honestly shocked and quietly mentioned it to my husband, but I didn't say anything to anyone who worked there and they remedied the situation by making a fresh plate so we were just going to take our food and be done with it. But of course this lady then felt the need to come back to us and rudely say that we were overreacting because "everything is cooked in the same oil". It was completely uncalled for and we were both shocked at her attitude and decided to just leave without food at all. Ruined the...

I went here to grab a quick dinner and the 3 employees behind the counter serving the food are very disrespectful and need to be taught better customer service skills. I had ask for orange chicken and chow mein and got served beef broccoli and chow mein. After ordering the rest of my food and proceeding to the register I requested hot sauce and teriyaki sauce and was not provided any. My bag was thrown on the table behind me, the lids on my containers went closed properly so my food was tilted to the side falling out. I stood their for 10 minutes waiting for sauce and when asked to speak to a supervisor all 3 employees were very disrespectful. I informed the supervisor Natie that her employees need to trained in customer service better im very...