CarGeeks Towing & Roadside — Local services in Los Angeles

This was a tow scheduled through AAA. I was told the tow truck from the first provider would arrive at 8:24a. At 8:27a, I got a note that they had changed providers to Jose with Car Geeks and that he would arrive at 9a. At 9:05a, I called AAA. For the next hour and an half, every status update through AAA kept saying the tow would be there within 15 minutes. Jose didn’t arrive until 10:45a and he had driven up from LA so it sounds like Car Geeks wasn’t honest with AAA about the time it would take him to arrive to me in Santa Barbara. Jose would not share his contact information with me. This is my client’s car that was being towed and it’s a very expensive vehicle. I provided detailed information both about the exact location and point of contact for the delivery of car in LA. Apparently, when Jose arrived, the porter said they weren’t expecting him so instead of calling and communicating with me and confirming the information, he just delivered to the wrong place (the dealership next door). A big concern about moving this vehicle was driving it on and off the lift so it was imperative that our contact in LA be the one to drive it off. So, imagine my panic when I got a call from the receiving mechanic that he didn’t have the car even though AAA was saying it had been successfully delivered. When I called the Car Geeks tow truck office, they didn’t know it was going on either, hung up on me, and never called me back. I called the dealership and tracked down the car. Thankfully, my mechanic was able to go over to get it. Overall, it was a very unprofessional and incredibly frustrating experience — all which could have been easily avoided. Just tell me you won’t be here until 10:30a. Put me in contact with the Car Geeks office if you don’t want to share your personal information. Call me when the correct location is saying they can’t receive the call. It was unnecessarily stressful and a total mess. DO...

Was connected to this towing company via AAA. I was in a tight bind and desperately needed a long distance tow for a disabled family member. Brandon was so helpful and kind. On top of all of that, he arrived earlier than the actual estimated time of arrival. I was thankfully relieved AND to top that, I received a follow-up call later in the day about the services provided. In my opinion, this is great customer service and a genuine care for the customers. I understand that it's hard to please everyone and that people will have bad experiences but I'm so thankul this towing company took the AAA request for towing call. Thank you...

I am utterly disappointed with the service provided by Car Geek Towing Company. I called for a tow at 5 PM on June 7, 2024, and they kept postponing until Saturday morning. They claimed their tow truck broke down due to a busted radiator, which is a blatant lie because the tow truck was completely new.

I didn't get my car back until 2 PM the following day. In my 25 years of being a AAA member, I have never experienced such poor service. The customer service was abysmal, and the overall experience was unacceptable. I will never use Car Geek Towing Company again, and I urge others to avoid...