Lowden Plumbing & Heating — Local services in Lowden

This company is beyond disappointing. Our sewer was backing up and flooding our basement enough to be an issue. It was late in the afternoon and we didn’t have many options at all. We called around trying to get someone out as soon as possible. We found lowden plumbing and heating on google, they were 15 mins away from our house which was great! I called and spoke to someone asking for a quote to come out. I told him we needed someone to come snake our sewer drain because it was backing up. He said they charge $60 an hour and that is from when they leave their shop to when they return. That sounded fair so we asked them to come. I timed from when they first pulled up to our house to when they left. They were at our house 45 mins, so that plus driving time we were expecting a bill for around $120. They were nice, fixed our problem we thought it’d be great! A couple weeks later we get the bill. $278.20. We were charged for three hours of labor, plus an $80 rental fee for the sewer eel. We were floored and so upset when we saw that. When my husband went to the lowden store the man refused to help, and didn’t believe the quotes we’d received for the same job from surrounding businesses. Which were around the range we initially thought we’d be paying. He informed my husband that the invoice had already been issued so there was nothing he could do, and to go to a different office in lost nation. My husband went and spoke with Jody, a registered owner, and she would only remove the rental fee. We later found out they own their sewer eel. We were charged an $80 rental fee for equipment they own, and never told about it. The labor we were charged was because they sent two men out. An hour and half per person. The best take away we have from this is our sewer is working and we know to never go through lowden plumbing and heating for anything. I highly recommend you use another company. We wanted to use someone local, get it done faster, and that ended up not working to...

I recently had the pleasure of having Mitch fix my air conditioning, and I couldn’t be more satisfied with his work. From start to finish, Mitch demonstrated exceptional professionalism and expertise. He quickly diagnosed the issue and provided a clear, honest explanation of what needed to be done. His customer service was top-notch; he was courteous, punctual, and made sure to address all my concerns.

What stood out the most was Mitch’s integrity. He didn’t try to upsell unnecessary services and was transparent about the costs involved. It’s refreshing to find a technician who genuinely prioritizes the customer’s best interests. Thanks to Mitch, my air conditioning is now running perfectly, and I feel confident in the quality of his work.

I highly recommend Mitch to anyone in need of HVAC repairs. His honesty and skill have earned my trust, and I sincerely hope to have him as my primary technician for any future needs. Thank you, Mitch, for your...

Had them check an old well for a windmill. They said it was good. Had them pull it and replace all the pipe and pump rod along with leathers on the pump. Once I had the windmill up it wouldn't pump. Ended up pulling it again on my own. The pump they put leathers in was worn out, they didn't even check to make sure everything was still good before replacing leathers and putting the pipe back in. I replaced the pump and then the well runs dry. The well wasn't still good. Another bad experience we had.. I had bought steel pipe from them, they ended up charging us for more length than what we bought. So we sent a correction and a check for the correct amount. They wouldn't own up to the mistake and said we still owed them money and to never do business with them again. Even though we could prove to them the length of pipes we had. Would give zero stars if...