Newtown Video Distributors — Local services in Lower Moreland Township

This is a case in which I could give the retailer a negative 100.

I ordered a new movie from Newtown Video through Alibiris, which I also will NEVER use again, a few weeks ago. Two of the three items I had purchased from two other resellers not being close to what I ordered promoted calling Newtown with an expectation that I would hear that the DVD was on its way.

I learned that Newtown cancelled the order and refunded the money because it did not have the DVD. I spoke to the owner who told me the suspicious story that the DVD manufacturer coincidentally accidentally listed the DVD as being available two or three days before I ordered it.

The added insult to the injury was an admission that Newtown NEVER would have contacted me to state that I was not getting the DVD. His excuse is that 75 customers were affected. The reality is that he had more than two weeks to send a cut-and-paste e-mail...

Update; Package was delivered the final mile using Canada Post. Only DHL tracking info was given, never informed on the Canada Post Hand-off by DHL which was the issue, Newtown video did everything right. DVD arrived in great shape, packaged responsibly, and is exactly what I ordered. Came 4 days early as well.

Just a tip to the Owner responding to comments though - don't take up a defensive position so early, I simply stated I'd update my review once I figured out what was going on, you didn't do anything wrong. You're appreciated. :)

Cheers and...

I recently ordered two vinyls from here and I wish I could say I was satisfied but truly I was disappointed. The first one I received the jacket was all bent and was in poor shape. I quickly exchanged it for a replacement and the new one came in the same condition. The shipping box itself was in perfect meaning the album was being shipped previously damaged from Newtown Video. As someone who has been collecting vinyls for some time, I wish that I received the best quality products when purchased at a full price. I do not recommend spending...