Groom & Sons' Home Center — Local services in Mabank

Groom and Son is by far the best hardware store in the area in my opinion. I don't know about everyone else, but while the "big box" stores have their place, I'm at the point my life where I avoid them at all costs as a general rule. Groom and Son is exactly what I want. Great selection like the other place, but THE PEOPLE make the difference! There are people everywhere in there that know where everything is. AND THEY ARE NICE AND GOOD AT THEIR JOBS!!! Figure this our big stores. There is a growing number of us that will pay a few cents more for quality rather than quantity. I mean let's face it, if I spend $100 at the big place and it takes me twice as long to navigate the process of shopping there, why wouldn't I go somewhere else and pay $105 and leave quickly and with a smile on my face rather than an ulcer in my gut. The money is negligible at that point, and nothing that we buy is worth the work that any of us put into the money that we make (which won't change anytime soon). THE PRODUCT ISN'T THE ANSWER!!! PEOPLE MAKE THE DIFFERENCE IN A GREAT EXPERIENCE!!! It's pretty simple...

I'm so conflicted on the customer service. First, do not shop for flooring on a Sunday. Flooring is closed and you are a low life for stepping foot in the store concerning flooring on Sunday. I'm not even exaggerating. We were asked by 3 people if we needed help, but as soon as we said "Yes we need one box of flooring." (We were finishing a room and had previously bought flooring for our entire house there) we were cut off and how dare we be there asking about flooring. One of the 3 was actually nice. He explained flooring was closed but if we found the box we needed we could buy it. While looking for it a very unhappy with her job long dark haired lady informed us even if we found the box they would not sell it to us on Sunday. I personally witnessed her rudeness to another customer 15 mins before. Unfortunately I can only find the flooring I need there. I'll be taking my low life self back on Monday. I apologize ahead of time and promise I will never return once I get my flooring. We will be complete on our remodel on this house, but our new one we will be sure not to bother...

5/20/20, I had 3 Chainsaw chains that needed to be sharpened. The repair person said he would have them ready the next day, he would call when they were ready. I dropped them off on Tuesday and picked them up on Wednesday, the cost was $21.75. He did have a floor full of machinery that needed to be repaired so I can't guarantee that your repairs will be ready the next day. I have been and continue to be very happy with the service. 5/14/20, Another successful trip to Groom & Sons hardware store. I needed a part for my chainsaw. They had the part and took the time to clip it on, outstanding service. I did try to get the part at the Higginbotham Hardware store in Canton, and was told it would take three weeks before the service person would look at it. I have been to two fantastic hardware stores in the past three days, Do it Right in Wills Point, and Groom & Sons in Mabank, I no longer need to go to the big box stores. 10 months ago. Good service, very knowledgeable, have something's you can't find at...