Kroger — Local services in Madison

Since I now know how to use the self checkout, I don't have to worry about messing with Que-Vision. I can simply go over to the checkout, and place my items on the scanner. Then bag them if I like. It is not a hard thing to do. But what makes me feel uncomfortable coming through the lines is that I feel a little rushed and I know the cashiers feel rushed because they have to follow a certain speed. If they don't make that speed they get an intervention, even though most of the time your speed depends on how long the customer stays. So if I would stay in someone's line with one order that takes 15 or more minutes to go through, I'm costing them a lot of time on their ring tender. So I usually try to get through it fast enough to make sure they still maintain a good ring tender. I like using self-checkout because it's easy and simple. But it can be difficult on the employee working it when they try to help a customer out on it, and all four are messing up at the same time. Causing you to have to stop with one customer and go to others. If you don't get to them fast enough they start to get irritated with the checkout itself and you for not being there fast enough. Sometimes there aren't enough baggers, so cashiers are left stranded with no help. Especially on the first few days of the month. It made it difficult on them to get their lines moving and also maintain good que-vision. The closing crew is rather small. They only allow threepeople on the closing crew starting at 10 or 10:15. Causing a massive hit to the speed and ring tender of the only remaining cashier, especially if the closing carryout is occupied with other things to do. Orders come through being a full buggie and you have to watch them struggle to bag your groceries as they try to keep everything at a steady pace. At that point the cashier is running 5 registers at once, so if something messes up on them all, that cashier isn't going to be able to help them all. Positive sides though include lots of produce options, as well as a variety of different foods. Lots of different freezer food options. And they really help with gas points. Right now the store is under a remodel, so hopefully it'll be a different environment when everything is completely finished. As long as the managers are respectful to the employees, everything should...

Self checkout is horrible customer service 9/10 times. (Mostly when Shelia is working) Highly disrespectful to customers, blatantly belittling my wife and I while paying, as well as ignoring us, making it an effort to interrupt and talk over us, and walking away before she even unlocked the self scan register from the “help needed” page 3 TIMES, which was never fixed by her, we had to walk over to another employee to preform Sheila's job, which was then reported to the manager due to the level of blatant disrespect that was shown.EVEN AFTER the other employee assists us, Shelia makes it a point to come back and interrupt us AGAIN, trying to “instruct us” how to pay, when she was told at that point we do not want her service, to please refrain from standing so close I can feel your breath on my neck. Kroger needs to fire this liability, and retrain everyone who has any doubts on how to provide FRIENDLY CUSTOMER SERVICE. As for the manager & other employee who helped us, they were amazing & professional as could be. Shelia could learn a thing or two from them.

It’s also sad that Kroger feedback website would not allow me “enough words” to type and describe what I was highly dissatisfied with in my service, so I had...

Extremely negative experience... wanted to purchase a 4 burner grill, was made to wait at service counter while while others( employees?) Were served first, even though they were behind me, had to find someone at self check out to help, and after I made my purchase, and after asking for assistance carrying this heavy grill out to my car, I still had to drag this large heavy box out to the front by myself. Was eventually assisted by an employee named Gavin, who was very helpful in carrying it to my car, which was parked out front. As Gavin and I were trying to find a way to fit it in my car, a tall employee wearing a apron was demanding that I move my car, that I wasn't allowed to park there...he was very rude and and unhelpful... wanted me to drop the grill and move the car...have more to say about this experience, but you get the idea. Kudos to Gavin and the self check out girl, low marks to management and un helpful tall apron...