Net-A-Porter, Ltd. — Local services in Mahwah

I’ve been a loyal Net-a-Porter customer, but this recent experience has completely changed that. I returned a pair of unworn shoes, tried on once indoors, following every step of their return process correctly and promptly. Weeks later, I was told the shoes had scratches and were “unfit for return.” This is simply not true. If the item was damaged, it arrived that way. I handled it with the utmost care and returned it in the exact condition I received it. To have my return denied and be held responsible for something I didn’t do is not just frustrating, it’s insulting and extremely unprofessional. What’s worse is the complete lack of accountability and customer care. I expected better from a company that claims to value its customers. I will not be shopping with Net-a-Porter again and I caution others to be wary of their return process, especially when expensive items...

Dear Net - A - Porter, I have order 6 copies of the book Ibiza Bohemia from Assouline publisher, my order number is 26974377. I have only received 3 copies of 6 that I ordered. I have sent thousand´s of emails BUT NO ONE answered me!! I feel simply robbed by a BIG company that does not care about your LOYALTY customers ( I HAVE ORDERED TONS OF PRODUCTS FROM YOU FROM ALL OVER THE WORLD) I WILL NEVER BUY A SINGLE THING AGAIN, JUST BECAUSE OF THIS CASE. Also, this made me remind the TONS of books that I received came ALL BEAT UP and Damaged, so I had to lose my time to send it back and not having a perfect product in hand.

I hope this feels as a lesson and an aware for other customers buying from...

I've purchased items from Net-A-Porter many times in the past and was very pleased with my orders. I recently for the first time had a problem with an order, so I called Customer service and they immediately fixed the problem. Not only do they have great products, but excellent customer...