Deep South Home Medical Equipment — Local services in Malvern

This review is for the CPAP department only. I have had no experience with any other department of this company. With that being said the CPAP department is concerned only with a dime and customer service is a myth. Stay away. After dealing with them numerous times over the last year, the only thing that has been extremely clear is Jason believes and makes it known to his customers that their insurance never pays enough for his services. Somehow you end up leaving feeling like this is your (the customer’s) fault and you should be proud to be in his mere presence, since you haven’t paid for it. This is brought up every time you conduct business with him. If you don’t want to accept certain insurances, then don’t. However, no one needs to hear your continuous unprofessional whining. All of this can be tolerated until I am denied a report being emailed to me that is required for my job and my families livelihood, without paying them first for a report they already agreed to provide....for a report, my report that Jason told me I could call and get with no issues when I received my machine. This issue has since been elevated through my insurance company and was informed this is not allowed. In my experience, customer service doesn’t call Deep South Home Medical Equipment home. However, in the off chance I’ve just had a bad experience with Jason, I’d recommend dropping him like he’s hot and getting someone who is a better fit for what I originally saw as a 5 star...

I have read other reviews that the CPAP department is a myth at deep south, terrible customer service and this I have to agreed with 100%...The very first person u see, that sits at the front desk in the CPAP department when u first walk in, is very rude and sarcastic, to say the least, and the managers or bosses of the CPAP department are jerks...They r all about the money with no real compassion or help with problems that may and will come about during the CPAP experience...We have some great medical supply places here in Dothan and I would suggest u try one of those, cause this is the worse I have ever been treated by any company...thank u....Oh I only gave it one star cause u had to, to post a review, cause they really should get 0 stars...I see 3 other prior customers with very bad reviews, really feel for them, cause no body should b treated so badly ever!!!! I WILL NEVER STEP FOOT IN THIS VERY POORLY RUN PLACE AGAIN!!!!!!!!!!!!!!!again thanks for reading and so sorry others have been treated terrible...

I have been a customer of Deep South Home Medical Equipment for over 15 years and there is a good reason why. Jason, Cindy and the entire staff are friendly, professional and.caring. We have always heard we should treat others like we want to be treated ourselves. This is exactly the attitude at Deep South toward their customers and a reflection of the treatment I have received for years. If you think caring for the customer’s needs is lost in today’s world, I assure you it is alive and well at Deep South Medical Equipment. Simply put, they...