Eide Ford Mandan — Local services in Mandan

Update I was asked to come back to the dealership where All Season tires were put on my baby. They even put gas in the car for my trip home! It was wonderful having that fear and anxiety lifted. The service department was incredible! Fast, Efficient, and offered really great customer service. The gentleman who was my salesman even came to offer his apology for everything that transpired! I am deeply grateful to the staff who worked together to rectify the situation so quickly and make sure my family and I are safe on the road! ** I was so excited! They had the exact car coming in that I'd wanted for over a year and it was my birthday! We came to an agreement and money was put down. Afterwards I was looking at the sticker for the car that Eide places online that goes over the specifications of the vehicle. I saw that on the sticker it stated that the car comes with summer tires. I started researching summer tires in winter and discovered that they are absolutely not safe to drive in temps below 45 degrees. I started trying to contact the dealership regarding this issue to make sure we get All Season tires on her before I pick up the car. I tried several times by text including November 25, and December 5th and 8th. I tried during 2 phone calls during that time, I left a voice message, and spoke to the assigned finance person regarding this. Every response was that there were all season tires on the car, that the service department assured that the tires were all season. The finance person assured me he would double check and even stated that summer tires were indeed not safe to drive in winter and asked what kind of tires I wanted and that we would have a follow up conversation (that never happened). I picked up the car on the 9th. I brought my mom with me and while we were there, I asked the finance person again...did we for sure check on the tires. He stated that they did check and all season were on the vehicle. I left with the assurance that myself, my mother, my car, my family, others on the road were safe. I got home and saw that there were NOT all season tires on the car. I took photos and reached out to Eide. I was told that I was wrong that the service department stated that the tires were designated all season (their words). I took it upon myself to get 3 outside consultations. Walmart tire, a tire guy I know who has worked in the industry for 3 years, and an actual tire shop. All stated based on what they saw, researched, and knew to be true about the tires on the car that they were not and did not have a designation for, all season. In fact, the tire center stated that they would never put their wife or children in the vehicle and let them drive. They said absolutely not because they are not safe. They will Crack, Chip, Break, and they get no traction in snow and ice, that there is great possibility for car accidents and or fatalities. I called while there to speak to the sales person I'd been trying to talk to and there was no answer. This was at just after 1pm yesterday, the 11th. He text me! Not a call, a text! He apologized and said he was talking to managers.

Even if there wasn't this major issue, I'm the customer! I bought a 27,000.00 car! I wanted a service performed! There is no reason all season tires were not put on the car. There was and is little communication throughout the purchase process, and there was no effort to look at the tires and actually research, or care to vocalize concerns they found to makes sure that customer care and safety were a priority! I feel like they dont care at all about the concerns of the customer or the safety. This is the only vehicle I have, my only form of travel or transportation. The 4 hour drive in the middle of a winters night home from the dealership, every drive to work or home, is or was a potential for catastrophic events to happen and they were aware of the concern and all of my research since the 25th of November! I gave 2 stars because I love the car, but their lack of care is disgusting and needs to...

The only reason for one star is that zero stars is not an option. I have taken my 2022 Bronco in for a loose body bolt multiple times since March of 2023, and they have yet to fix it. I have had an ongoing issue with the navigation since March of 2023, they even had it for an entire week and returned it without fixing it. They say it is not something they can fix and it has to come from Ford headquarters, I have talked to Ford and they insist it is a dealer item. I had it in a few months back for an oil change and was told the pinion seal was leaking and should to be fixed while under warranty, I agreed and asked if next time I bring it in for oil change if they can do it, and I was told yes. So the next time I needed an oil change I told them I wanted an oil change, tire rotation, the loose body bolt fixed, the windshield wiper update, the recall done, and the pinion seal fixed. I set the date and brought it. I was in the dealership for 45 minutes when they came and said my Bronco was done, I started looking at work done and the oil change was all they did. They said the pinion seal and recall parts had to be ordered. When they told me they could fix the pinion seal the next time I guessed they had or ordered the parts, not wait until I bring it in again to look at it again and then order the parts. They did not fix the body bolt as that is the body shop department and they would remind them again I needed it fixed. The technician looked a the tires and decided I did not need a rotation(who cares what the customer wants, right?). So recently I make an appointment for another oil change, do all the repairs needed, fix the recalls, look at the navigation and on the day I take the Bronco in. They asked if I was waiting or if I have a ride. I said I have no ride as I live nearly 100 miles away. I went to the waiting room where I sat for 7 hours, with absolutely no communication for the entire day. Finally the service adviser comes in and tells me they fixed the pinion seal, looked at the navigation(which they can not fix), but did not have time to fix anything else. Apparently the parts for the recall did not make it in time like she hoped they would. So now to get the other things fixed I will have to drive another nearly 200 miles round trip and spend who knows how many hours waiting, and hoping that they will actually fix it!!!! Save yourself a ton of headaches and just don't buy a Ford, unless you plan to go somewhere else far away for service. The Bismarck one was horribly slow the first time I needed an oil change and rotation(which they forgot the rotation), so I went to Mandan, but the name Eide is on both of them and they have shown how much they really care about the customer to me.

I love leaving positive reviews, but for Eide, they have yet to do anything right for me, which his so sad. Go here at your own risk, you have been warned!

UPDATE! Eide reached out to me after this post and we had a few conversations about the issue I had. I am happy to say Every issue I had has been addressed. I have since had my Bronco serviced at Eide and am happy with changes that were made. The navigation issue is not fixed but the Ford engineers have been in contact and we have exchanged pictures and vehicle info and I get regular updates on the progress of rewriting the program to address my issues. I would like to thank Ryan at Eide for his personal attention and keeping me informed...

Ok here we go. I am going to stick to the facts and let everyone make up their own mind. I live in eastern Montana. Basically in the middle of nowhere. So in order to find the truck I wanted, I had to do a vehicle search. I found said truck at Eide Ford, Mandan, ND. My salesman was Ben. The truck in question is a brand new 2023 F150 Tremor Package. We reached an amicable deal and I came in to purchase the truck. The first problem we ran into was I was eligible for a first responder $500 discount. I entered my identification into the system and it did not work. I then gave my identification to Ben and he could not get it to work. Ben informed me that this system has been giving them problems. He stated that they would keep trying and if it finally worked they would send me a $500 rebate check. However, Ben told me he could not guarantee it. Now if it is an advertised discount, why can't I get a guarantee? I was over a barrel here because I put $1000 down to hold the truck that Ben told me was not refundable. Moving on, We went into the finance office and everything went well. Now earlier I had called and asked about a spray in bed liner. I said i would pay for it. Ben told me the accessories manager would call me. The accessories manager never called. So no bed liner. Now Ben did a thorough walk through on the truck and we met the sales manager who was adamant we do this survey and give five stars. Next, we drove the truck home and the NEXT day on my way home from work, the check engine light came on and the truck is on the edge of stalling out. I managed to limp it the last two miles at it's new top speed of 30 mph to my driveway. Now this is by far the most expensive vehicle I have ever bought. Normally I would have called the service department myself but since this is the day after I got it home i called Ben. I believed this would be a big situation and they would want to resolve it quickly. Ben told me he would have the service department call me and get this straightened out right away. At 5pm, the service manager finally called. Instead of being understanding he was very short with me and informed me they would call sometime in the next four days to let me know what they were going to do. I guess it is my job to stay home from work and make sure they have access to the truck in the next four days sometime. I would have thought they would have had the truck towed. No, it is still sitting in the driveway. The next day at 3pm I got a call from Ben. He wanted to know if the service manager got a hold of me. I told him I was on hold for the next four days. Ben said he would call the service department and then call me back. It is now 5:05 pm and no call back from Ben. Now I have a $67,000 vehicle with 400 miles on it sitting in my driveway and I can't drive it. Now last night Lee the sales manager texted me to remind me about this survey. As promised, I am completing it. If on a personal level, I could describe my experience, I would say I am tired and not...