Treasure City Inc — Local services in Manistique Township

I write this review primarily for the owners, rather than for the public.

When you enter Treasure City, you are immediately greeted by a whirlwind of sights, sounds, and smells that transport you to a world of shopping unlike any other. Once engaged, the staff provided customer service that was pleasant, radiating warmth and friendliness. Their ability to engage once asked questions created a welcoming atmosphere. I would suggest that they extend a friendly welcome, accompanied by the question, "How are you doing?" Rather than waiting for the customer to engage them. The prices at Treasure City were a bit on the high side, which could be a deterrent for budget-conscious customers. The fact that the only restroom facilities available were porta-potties located in the back was disappointing. It gave off the impression that while the store wanted customers' money; it didn't necessarily prioritize their comfort and convenience.

From franchise restaurants to gas stations that have the facilities to provide a welcoming environment contributes to their success and thus improves their brand.

Treasure city appears that it could become such a place as they encompass an area much like an oasis in the proverbial desert.

I would hazard a guess that if on your billboards you had the phrase ‘no public bathrooms,’ I dare say you would go out of business. Yes, clean bathrooms are that important.

Traveling through the upper peninsula across Highway 2 is a long drive with very little in the way of bathrooms. I say this because someone can profit greatly from tourist involvement.

After that many miles, one should get out and stretch one’s legs and what better way to do it than shopping for the local flavor?

If on the other hand, they are standing around doing the Pee Pee dance, just how long do you suppose people will walk the aisles looking for treasures, much less focusing on those hidden gems when their thoughts are focused on the need to pee?

If you are a family with small children, how long do you suppose the parents will focus on shopping while their children are dancing around doing the pee pee dance tugging at their parents trousers?

It's zero fun when some in your group want to shop, while others need to pee. When the girl at the desk was challenged about the no public bathroom, she nonchalantly stated "we have port a pots around back for you."

The off-putting statement and its presentation left a negative impression.

Reading between the lines, it was clear that despite our reluctance, we had to acknowledge the fact that people needed to use the restroom. Instead of granting them access to our bathrooms, we made the decision to invest in porta potties outside. You should be grateful, peasant, that we are even bothering to do that for you. Now, spend some money on our stuff, and leave.

If you want to increase your sales, try some southern hospitality. If you don’t know what that is, come visit and check out a Cracker Barrel or two. You're...

Went into Treasure City while on vacation and it was filled with tons of beautiful items and some lower end ones as well. The toy trucks and planes were pretty cheap which we knew when buying them but one toy car was broken when we took it out of the bag when we got to the car. Shopping with little kids is tough so I grabbed the car for my youngest son so he would have a souvenir from vacation, and he didn’t play with it so I know he didn’t break it. I just must have not noticed it. I walked right back into the shop and explained the situation and asked if we could exchange it. The lady at the counter said she had to go ask the clerk who checked us out if it was broken when we bought it. Then she came back and told me that the clerk said it wasn’t broken before that but we could exchange it anyway. She then avoided eye contact with me and when I went to show her the item I switched it with she blew me off. She made me feel like I was stealing and I was wasn’t. The question still remains were they okay with selling a broken item if they had to check if it was broken first? Top it all off when I got back to the car I looked at our receipt and we were charged an extra $20.98. I figured at this point saying something would prove fruitless so my family just went back home. So I guess we paid for the damaged item. I would totally recommend this place if they had better...

I normally don’t leave reviews, but I’ll make an exception for this place. I can completely back the other reviews talking about their terrible customer service. One of the older ladies that works there scolded my mom from several feet away, loud enough for a different group of people to hear, just for trying to take a picture. My mom ended up confronting her saying that what she did was rude and that there should be a sign if no pictures were allowed (they’re definitely not afraid to put other signs up, let me tell you) but the lady stood by what she said and wouldn’t back down. She justified her actions by saying that she’s worked there for 40 years, so clearly they don’t care about creating a pleasant customer experience. I’d say do better, but clearly this old lady doesn’t care to try. Also, no public bathrooms? Really?? On top of that, overpriced products that you can find other places. Just to spite them, here’s a picture I took in the store that I didn’t yet know was apparently illegal. Overall, my family will never forget the terrible experience we had there, so I definitely wouldn’t recommend anyone stopping by...