Cloud10 SmartWash — Local services in Mantua Township

UPDATE 10/14: The company reached out, apologized and offered to compensate me for my trouble, which I greatly appreciate. Their insurance also got in contact with me and things seem to be moving in the right direction.

I've added a star back, and will continue doing so as the situation gets resolved.

ORIGINAL 10/13: My vehicle was damaged here on September 19, 2025, when the truck in front of me came off of the track. The rest of the vehicles on the track kept going as the driver continously beeped his horn, trying to get someone's attention. My SUV was then pushed into the hitch of the truck multiple times, despite me hitting my brakes. This resulted in my front end sustaining damage.

I gave my information and was assured this would be taken care of. I was told to get an estimate on the damage and they would cut me a check. Unfortunately, due to where the damage occurred on my Acura, the collision shop, which is Acura certified, stated they needed to take off my bumper and make sure the sensors in that area were not also damaged. Funny enough, three days later, I could no longer use my cruise control. Seeing as my drive to work is almost 2 hours, this has been more than inconvenient. The shop suggested I tell Cloud 10 to just go through their insurance, that way a proper appraisal could be done, I could be placed in a rental, and my car could be properly fixed. The shop said this was not their first time dealing with car wash sustained damages, and this was how it was usually handled.

I got back in touch with my contact, Lilly Harrison. I was told she would contact the insurance division of the company and they would be in contact with me within 48 hours. Do you think anyone contacted me in 48 hours? If you guessed no, you're correct. I called Ms. Harrison again, who said she had sent another email to their Insurance division telling them to contact me. This was all well over a week ago. Outside of two "butt dials", where I overheard two people talking about the number of incidents at some site, I've had no other contact.

I'm saddened that my time and property don't seem to matter to this company, and I'm incredibly regretful about the amount of money I spent having a membership here. Money down the drain, in my opinion, as I'm clearly not respected as a customer. I've called the main line multiple times, have left voicemails and emails, trying to get in contact with someone. They couldn't even be bothered to email me back. I will attempt to contact them again tomorrow. If that doesn't work, I'll be filing a police report and getting a legal team involved. This is ridiculous.

A friend of mine had a similar situation happen to her in Delco. That car wash company had her in a rental and her car in the shop within the same week. Here I am, almost a month later, with absolutely nothing.

This place was good until...

Update as of 10/29/2025: I continued paying for the monthly membership since it was local to me. Today will be my last visit and I'll be canceling due to non-working equipment on the premises. Mat blaster is probably the only reason I kept the membership and it's been down for about 2 weeks now. I snapped a pic on 10/20 when a "temporarily out of service" was posted on it and the sign is still there as of 10/29. The other location that opened up down the road doesn't even have theirs hooked up for use! Your customers who are paying a pricey monthly membership should have access to ALL extras.

Update in response to owner: I am absolutely not referring to the wrong car wash facility. The location I frequented was 510 Woodbury Glassboro Rd in Sewell NJ. Seems like the owner is trying to gaslight my entire review which just seems dishonest. Went back yesterday for a wash and, again, there were no complimentary air fresheners and I had to wipe down my entire car after the wash to ensure I got all of the dirt off of my vehicle.

I really wanted to like this car wash. I joined about a month ago and have been going around twice a week. There is always leftover dirt on my Traverse, and I've been going regularly so it's not like it's extremely dirty. The actual car wash is way too fast. The person spraying the windows before it goes through doesn't do a thorough job, the spray doesn't even reach the passenger side of the windshield. From what I've seen, the employees are mostly teenagers who don't really know what's going on. I asked for a complimentary air freshener (the dispensers were empty) the last time I went in and was told they were $1. I'll be joining modwash since their prices are more affordable and...

Update (Tuesday, March 11, 2025)...The manager reached out to me regarding my experience on Sunday. He took the time to listen, assured me he would address it accordingly, and the situation was rectified. Sometimes, it is about management taking the time to listen to the customers. This was an isolated incident, but not to be confused with the company's business image.

On Sunday, March 9, 2025, at approximately 6:20 p.m., I stopped at the Cloud 10 Smart Wash Car Wash in Sewell, New Jersey, for a car wash. As I entered the wash tunnel, the worker named Sophia began to spray my vehicle. Sophia displayed a major attitude and then rolled her eyes when I asked her to spray my back window to ensure the dirt was rinsed under the overhang. Instead of spraying the window, Sophia sprayed the bumper on the driver's side. Then, she proceeded to wave me through the tunnel. After parking at one of the vacuums, I walked to the office and asked to speak with a manager who was not on the premises.

Sophia's approach was completely unprofessional, especially since her negative attitude was not provoked. If she is not satisfied with her position at the car wash, she should find a new line of work. She definitely needs to adjust her attitude to be more customer service-oriented. Considering her arrogance and privileged attitude, she obviously thinks she is too entitled to work. So maybe she should not be!

*Please note, this review IS NOT about the other two attendants present. They were professional, courteous, and attended to change the level of service to a better standard. This review is based on Sophia and her...