Millwork Outlet — Local services in Maple Valley

We had an order of primer trim boards which had heavy overlap marks and patches that needed to be sanded and reprimed prior to install. This took quite a bit of extra labor; the employees were quick to be on defense and had a very unpromising tone about looking at the material and whether they would even send it back to the manufacturer.

I understand if it was a manufacturer issue, but as a vendor I would expect a company to stand up for what it sells, take care of the customer, and work it out with their manufacturer on their end.

It would have been a good value IF it wasn’t poor quality. We also had doors ordered that were improper size and swing orientation, but with contractors on site and timelines, it became a wash to try to deal with Millwork Outlet again.

Going with Dunn from...

Took my old screens to them to get new ones made. Picked them up and only 6 of the 13 fit. Had to take the 7 back to get redone and was charged a fee for the change. Only 3 of those 7 fit and had to take 4 back once again. Was told I was my dimensions must have been off. Explained I brought original screens from windows, did not supply dimensions. When I took them was told I should have marked screens with changes but had explained before you cannot mark screens that are too narrow, and had told customer service guy what the changes were that I needed. Very rude guy and must be a family member to have...

Very rude customer service and not helpful when helping my elderly parents pick up their windows. We Asked several times where to go and wich ones were my parents but they walked off. It Took forever to show where my parents windows were and there were no other customers to hinder the help. The family will not be using this service in the future nor recommending the use of...