Imagine Solutions — Local services in Marble Falls

My small company was in need of a multi-purpose presentation system. I was not sure where to start so I asked Joey, the owner at Imagine Solutions in Marble Falls, if he had any ideas. Joey asked me a number of questions about what I was trying to accomplish with my system. It seemed he understood even better than I did what I was looking for. He gave me an estimate and said upon approval he would order the different components and after they arrived he would schedule installation. In about a week I received a call from Imagine Solutions that the components to my system had arrived and they worked with me to pick a good day that would work for installation. A technician named Kyle arrived on the morning of installation and after asking a few questions started installing the various components. A short time later another technician named Brian arrived and helped finish with the configuration of my new system. I would be happy even if that was where it ended but the technicians stayed with me until all of my questions were answered and my new system was configured exactly as I had envisioned. I am...

I have been quite impressed with the professionalism and follow-up Imagine Solutions has shown. We hired them in August to install an updated audio system in our home. The job turned out to be more extensive than anticipated. Joey and his team worked under a time line to get the job completed. Throughout the entire process Joey and his technicians stayed in contact with me. You hear about many companies that oversell their product initially and offer little to no follow-up afterwards. This is certainly not the case with Imagine Solutions. Joey and his team have been very responsive to ensure we are completely satisfied with their work. I would highly recommend them for all your audio and...

Had a problem with my computer and dropped it off. Took 2 WEEKS for them to call me back to reveal the only thing they had done was accidentally locked me out and now had to work on that. Said 2 different times they would call back, but never did and ended up never getting the job done. Picked up my computer to take it somewhere else and received no apologies. Don't come here if you want anything done in a timely fashion or good service! Just wasted 2...