CMA's Chrysler Dodge Jeep Ram of Martinsburg — Local services in Martinsburg

I have a few issues with this place. First off when I owned my Jeep before trading it in back in October I took it in a few months before that for a busted radiator. Dalton, the service advisor was great, but I was told they needed to order the part and that they did not have a rental car to give me. I had to go to enterprise and rent a car for a week and a half with a bill that totaled about $1200 because the dealer didn't have a rentals on top of the $1000 for the radiator and labor.

While I was there I asked if they could throw a cabin air filter in for me and let me watch so I could see where the door for it was located as I haven't changed one in this vehicle before. I was standing next to a service tech trying to watch the best I could from behind him but everything he was doing was up under the dash. I hear him pull something and he comes up and shows me the door for cabin air filter was broke and shows me the damage on it. He tells me it was like that before he touched it and said I can order another if I want. He assured me he did not do it. I go into the parts department to check on the price of the cabin air filter door and was told this small piece of cheap plastic would be $50. I know I needed it so I went ahead and ordered it and paid for it.

After I came out in the the bay where the service advisor's desks are the whole situation with the broken cabin air filter door was not sitting easy with me as there is no way that door would have been broken before the service test touched it because I or anyone else has even touched it except that service tech that I was trying to watch. I went to a manger in that area and told him what happened and he immediately took me into the parts department and told the lady there to void the transaction so that part would be free to me.

I was grateful that the manager did that but my issue is with the service tech that lied and told me he did not break the part when he obviously did and then took me into the parts department and watched me buy and order a new one knowing full well he was the one that broke it in the first place. He could have just admitted he accidentally broke it, shown some integrity, and had a manager order one for me at no cost to him or that store instead of money out of my pocket for a mistake he made. I know it was only a $50 part but my point is that service tech lied so if he is dishonest about something so small then what else could he be dishonest about.

Once again I want to say Dalton, the service advisor was awesome for this situation and every other time I brought my Jeep in but I question that service tech and his integrity when making more expensive mistakes on other customers vehicles.

Then when I went to look at a new truck the salesman Peppie Mills was super nice at first but after I got my vehicle I wanted to trade it appraised and he told me the offer I told him it was too low and all he said was “have a nice day” didn’t even try to work with me at all. The next day I took it to another dealer and bought a new vehicle and got $4,000 more for my trade then he was trying to offer me here…. soooo yeah glad I went...

The service center is terrible!!! I've had two bad experiences back to back (I know shame on me for going back). The first issue was a botched oil change. They did not secure my oil filter. A week after the oil change, oil was all over the underside of my car and sprayed on the back of my car. Not to mention a quart size oil puddle sitting in my driveway. Once I noticed the puddle I immediately took it back to the service center. They did another oil change and attempted to clean the underside of my car. The oil was still all over the back side of my car and required a detailed cleaning to remove it. I have photos of the underside of my car incase anyone is interested in seeing them.

Saturday I decided to give Miller's a second chance. This time again an oil change and tire rotation. After I left the shop I literally drove four miles and my whole car was shaking. Both the gas and break peddles were shaking. I took it back to the shop. They didn't even get in my car to test drive it. They told me an oil change and tire rotation would not cause this. I disagreed and said if the lug nuts were not put back on properly this would cause issues. The service writer told me I could come back Monday and have it checked out or they could rotate the tires back. I told them to rotate them back. After they did I asked for my money back for the rotation since technically they were not rotated. I was informed no one was there to issue a refund and to come back Monday.

Monday I go back to the shop and ask to speak to Matt Corum the service manager. After explaining what happened he said he could not give me a refund that he would issue a credit. I told him I did not want a credit since this is the second time they have messed up my car and I don't plan on coming back. After I said this Matt's whole attitude changed. He told me he didn't care about the first issue and that they didn't do anything wrong this second time so I'm not entitled to a refund. He said a tire rotation would not cause a break issue. I told him the whole car was shaking and both peddles were vibrating. He again said they did nothing wrong and I am not getting a refund. I thanked him for his time and told him I would contact the better business bureau. At which point he started making snide rude comments.

Never once did anyone apologize or make it a point to check my car for issues. They instead talked down to me as if I have no idea what I'm talking about.

I consider myself a loyal customer. I bought a Jeep from Miller's four yeas ago and my new car came from their sister dealer in Winchester. I'm not sure if they are just yanking me around because I'm a woman and assume I have no car knowledge or what. But if you value your car and your life do not take it to Miller's...

We bought our first minivan in October of last year, a Chrysler Town and Country. At the beginning of April we started having problems with it. One day it just stopped starting and it did the several times so we tested the battery and it was fine. We took it to the dealer and they had to replace a sensor in the transmission, mind you this is a brand new vehicle that we haven't even had for 6 months. Yesterday it stopped working again and they had to tow it back to the dealer, smh. I decided to call their corporate office and their computers crashed during our phone call. At that point they told me they would finish up with the information and send me an email with a caseworker and a case number.

I contacted a friend that works at Chrysler and he told me that right before we bought the vehicle they had a big recall to replace the transmission because it would have a loss of power while you were driving. He told me that I should ask for a buy back. The dealership did not disclose that information and had they we most definitely would not have purchased the vehicle. That is three things in less than a year with a brand new vehicle, so I called corporate again. Our friend also told us not to accept the vehicle back. I have a mechanic that works for Chrysler telling me not to take back this vehicle.

I was able to talk with our caseworker and I told her that I did not feel safe putting my children in the vehicle and that I wanted them to trade it or buy it back. She then told me to wait and see if it worked for a couple of days. I told her that I would not endanger the lives of my children for her "wait and see" scenario. At this point i tell them I do not want that vehicle so they tell me they will have to call me back.

After a few hours our caseworker called us back and informs me that they will not do a buy back or a trade. And that they will continue to repair any problems we have per warranty until it runs out.

Are you kidding me. You know your vehicle is unsafe and that the transmission is having problems that you cannot fix correctly, yet you continue to sell it?!?!?! I put my kids in this vehicle everyday expecting a safe ride and this is what Chrysler gives me, a lemon that they refuse to replace! Unbelievable.

I am now making it a point to get this all over social media any way that I can. I contacted a news channel that does consumer reports and will be contacting the BBB and I have also contacted a Lawyer.

Shame on you Chrysler for endangering the lives of...